HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
About The Role
HiBob is seeking a Senior Community Manager to join our Customer Marketing team. In this role, you will:
Reporting in to the Customer Marketing Lead, the role will own and scale HiBob’s digital customer community of 10,000 users on Insided, drive engagement and expansion through strategic program management and collaborate with teams across the business to maximise community impact and tell compelling, data-driven stories about the impact of community on the business
Advocacy and customer engagement through the community are not just priorities for the Customer Marketing team but are central to HiBob's entire organisational strategy with proven impact on business objectives. As such, HiBob is seeking a passionate community leader to take it to the next level.
About The Team
The Customer Marketing team, part of the broader marketing organisation, leads initiatives across the customer journey, focusing on adoption, engagement, advocacy, and expansion. Our mission is to create meaningful opportunities for connection, collaboration, and knowledge sharing among HiBob customers, the wider HR community, and internal key business functions at HiBob.
About You
You will thrive in this role if you are data-oriented with a strong analytical mindset, excel at building and maintaining customer relationships, have a proven track record in developing and implementing scalable digital engagement strategies, and are passionate about creating meaningful programs that enhance the customer experience and impact broader marketing goals.
What will you do?
Community Management: Own day-to-day initiatives in HiBob’s digital customer community: expand our reach, foster an engaging, supportive environment, and ensure program alignment to business goals.
Program Development: Develop and scale community programs that drive customer advocacy, engagement, and expansion.
Strategic Collaboration: Lead interfaces with cross-functional teams to enhance community engagement and drive growth – optimize for efficiency and use data-driven insights to refine strategies.
Digital Events: Strategise and manage exclusive customer webinars that enhance the customer experience, foster a sense of community, and serve as a prime channel for identifying upsell opportunities.
Relationship Building: Cultivate strong relationships with and between customers, encouraging collaboration and knowledge-sharing. Own regional relationships and execute in-region events to strengthen connections through in-person engagements.
Always-on Advocacy Mindset: Identify and nurture potential advocates within the community, collaborating with Customer Marketing Managers to leverage these relationships for greater ROI impact.
Note: We are open to considering candidates located in the Tri State Area(NY, NJ, PA) who are willing to come to our NYC office as needed. We love collaborating and connecting with our team members in-person, and we hope you will too!**
Base salaries for this role range from $140,000 - $180,000 per year.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
Demonstrated experience scaling digital B2B SaaS customer communities
Fluency in English
In-depth understanding of the community management landscape, community management software, and how the industry is evolving
In-depth understanding of the methods and metrics that drive community engagement
Project Management experience and ability to prioritise project plans or tasks
Strong Salesforce experience
Solution-oriented
Desire to work in a fast-paced, scale-up environment
Nice To Haves
Ability to travel internationally up to two weeks per quarter
Experience managing customer communities on Insided
Exposure to adjacent customer marketing programs like advocacy, upsell, and education
Experience in webinar management
Experience writing marketing copy
Join our village
Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend each quarter to recharge and refresh!
Employee referral program - $2,500 bonus for each successful referral
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
IT System Custom Software Development
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