Senior Creative Producer, Events and Demand Generation

Job Description

Zendesk is seeking an experienced, proactive and solution oriented Senior Creative Producer to support Creative in the production of Event and Demand Generation initiatives. The ideal candidate is an experienced producer whose clear communication, project management acumen, creative process fluency, and stakeholder collaboration seamlessly converge to deliver high-quality demand generation events and campaigns that drive impactful business results.

Key Responsibilities

Work-stream Expert: Serve as the subject matter expert for Event and Demand Generation Creative workflow, partnering closely with Creative team and program stakeholders.

Process Architect: Implement, uphold, and enhance creative workflows to maximize efficiency and project success.

Project Management: Develop detailed plans and workflows to keep projects on schedule and within budget, aligning with organizational goals.

Resource Management: Oversee internal teams, vendors, and contingent workers to ensure optimal resource allocation and utilization.

Team Collaborator: Coordinate and inspire designers, writers, videographers, and developers, driving collective success.

Relationship Builder: Forge strong alliances with creative teams, agencies, and strategic partners for stellar project outcomes.

Culture Advocate: Infuse positivity, champion our values, and maintain team morale.

Problem Solver: Collaborate with stakeholders to foresee needs and address challenges proactively.

Accountability: Ensure project goals, deliverables, and budgets are clearly defined, communicated, and adhered to.

Budget Management: Manage project budgets and purchase orders with precision, while complying with all protocols.

OKR Alignment: Align tasks and projects with OKRs, strategies, and company values to drive impactful results.

Qualifications

• 5+ years of experience with in-person and online event production and execution.
• 3+ years of experience in campaign management, with a strong understanding of the creative process.
• Top-notch communicator and proactive problem solver within big cross-functional teams, including agencies.
• Expert-level Project Management skills, especially in an agile setting.
• Proficiency in Budget & Resource Management.
• Eagle-eyed attention to detail.
• Ability to blend data-driven decisions with a touch of empathy.
• Asana Expert (or other workflow tools).
  
  

What We Offer

• A dynamic and creative role within a global corporation
• An opportunity to develop iconic, creative events and campaigns.
• A collaborative workplace that prioritizes innovation and growth
• A competitive salary and comprehensive benefits package
• Opportunities for professional development and career progression
  
  

Where We Work

Fully Flexible

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

#Remote

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $118,000.00-$178,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.