Senior Customer Service Representative

Summary Objective

The purpose of this position is to lead worker clerical and customer service work of more than average difficulty in the billing, collection and servicing of customer accounts. This class works under general supervision, independently developing work methods and sequences.

Minimum Education And Experience Requirements

Requires High School graduation or GED equivalent, preferably with college-level training in accounting and other business practices.

Requires five years' experience in clerical accounting work, maintaining and verifying fiscal records and accounts, which included some supervisory responsibility at the lead worker level or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Must possess and maintain a valid Florida driver's license.

This is an SEIU-represented position.