Senior Director, Client Servicing & Solutions

Are you ready to start an exciting career with CBRE?

About The Role:

The Senior Director of Client Servicing is a pivotal role responsible for leading a team that delivers comprehensive technology solutions and support for Yardi software. This role requires a strategic approach to client management, ensuring that our Yardi offerings are showcased effectively and support our clients’ ongoing success and satisfaction.

What You'll Do:

• Serve as subject matter expert with regards to Yardi software.
• Direct the daily management of client accounts, ensuring contractual obligations are met and resources are allocated efficiently.
• Serve as the main contact for the business development team during pre-sales, facilitating Yardi demonstrations and discussions.
• Develop and communicate a clear technology strategy for new clients that supports their business goals and aligns with our company’s objectives.
• Cultivate and maintain robust relationships with client account leaders, ensuring that they are able to deliver high-quality, efficient services to our clients.
• Partner with the Client Support team to analyze client trends and supervise performance metrics, informing strategic decisions and communications.
• Lead and mentor a team of business systems analysts, domain experts, and managers, fostering their growth.
• Collaborate with the Product team to share client insights that can guide the development of new products or services.
• Define and track goals related to Yardi technology and client solutioning to measure success and achieve goals.
• Oversee the delivery of contracted services beyond the hypercare phase, ensuring alignment to contract terms.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree in Business, Accounting, Technology, or related field; Master’s degree preferred.
• 5+ years Yardi Investment Management/Investment Accounting experience is required.
• 10+ years of experience in client servicing, technology solutions, or a related area, with at least 5 years in a leadership role.
• Consistent record of leading client relationships and delivering technology solutions that drive client satisfaction.
• Solid understanding of contract language and capable of ensuring team compliance with contractual terms.
• Superb communication, negotiation, and presentation skills.
• Ability to lead and inspire a diverse team of specialists.
• Strategic problem solver with the ability to analyze trends and performance data to inform decisions.
• Experience collaborating with multi-functional teams, including Business Development and Product Development.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is $170,000 annually and the maximum salary for this position is $200,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!