Senior Director, Client Success

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub!

We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a Client Success, Senior Director to our Client Success team in the US!

Reporting directly to the SVP and Head of Enterprise clients in the US, the Client Success Senior Director will be responsible for a book of business of current clients in the US, specifically in the enterprise segments of middle market and corporate. This includes negotiating renewals, growing revenue and the number of subscribers in each account. Starting from orchestrating the launching of a new account (according to the conditions signed with the sales teams), ensuring the “first value”, the right communication strategy to impact more employees in the company and their family members, and articulating with other areas (marketing, product, sales ops, finance, business transformation, new business, CX) ways of improving service level, performance and value delivered to of our enterprise clients. You will also be responsible for establishing activities, performance metrics, and revenue targets for your team members in their roles as client success account executives. Additionally, you will gain exposure to various other aspects of the business and actively participate in the US leaders' forum.

YOUR IMPACT

• Build the Client Success agenda of the middle market and corporate segments (companies ranging from 500 to 10k employees)
• Deploy the Customer Success playbook, based on the best practices among the 12 markets we operate, working closely with the global teams
• Manage the team of accounts executives of different seniority levels, developing a pipeline of talents for Wellhub
• Work together with Wellbeing Engagement teams to execute scalable processes to drive client engagement and employee subscription, during the launching phase and beyond
• Represent Wellhub in HR events both in person and virtually, aligned with other revenue leaders.
• Coordinate efforts with CX, calibrating the best approach to serve the different client profiles
• Represent Client Success in the US, towards our mission of making every company a wellness company!
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Bachelor's degree, MBA preferred
• 10+ years of progressive experience in Customer Success or Account Management
• 4+ years in a People Management position
• Strong leadership skills - Experience leading, mentoring, and motivating a team
• Extraordinary relationship builder
• Excellent communication and presentation skills
• Exceptional client-facing skills and experience engaging with C-level partners
• Consultative approach to account management, analytical ability to conduct cost-benefit analysis and demonstrate return on investment
• Spanish speaking as a differentiator (as many companies manage LatAm from the US)

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in customer success or Account management are mandatory requirements.

WHAT WE OFFER YOU

We want Wellhubbers to live healthier and happier lives, both in and out of work. That’s why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal growth opportunities within a high-performance, inclusive, and supportive environment.

In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $163,957 - $204,947. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program.

We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

WELLNESS: health, dental, vision, and life insurance

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

Our US HQ is in New York City. We are currently set up to hire in California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Missouri, North Carolina, New Jersey, New Hampshire, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: It’s to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!