Senior Director of Architecture, e-Commerce & Digital Retail

The Senior Director of Architecture for e-Commerce and Digital Retail will lead architecture strategy and execution for our global e-commerce and digital retail platforms. They will own Solutions Architecture for all guest-facing digital channels and products/platforms, and lead a team of Solutions Architects. This role requires a strategic thinker with deep technical expertise and a passion for innovation.

The ideal candidate will have extensive experience with large-scale, high-performance e-commerce/omnichannel architecture, engineering and operations; cloud technologies; and a strong background in the QSR and/or retail industry.

They will be responsible for transforming Inspire Digital Platform into a scalable multi-brand white-labeled platform and drive integration of Inspire Brands’ vertical e-commerce and restaurant technology capabilities into a cohesive Unified Commerce architecture.

This role will be part of Architecture & Innovation team and report to VP, Architecture & Innovation.

This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time.

Responsibilities

• Strategic Leadership:
• Develop and lead a cohesive architecture strategy for e-commerce and digital retail platforms.
• Collaborate with executive leadership to align architectural initiatives with business objectives.
• Drive innovation and digital transformation efforts across the organization.
• Architecture Development:
• Design and implement scalable, secure, and highly performant architectural solutions.
• Ensure architectural alignment with business goals, industry and company standards and best practices.
• Oversee the development and maintenance of architectural documentation, standards, and guidelines.
• Team Leadership and Collaboration:
• Lead a team of architects, fostering a culture of innovation and continuous improvement.
• Collaborate with cross-functional teams including product management, engineering, operations, and marketing. Provide thought leadership and support.
• Mentor and develop team members, promoting knowledge sharing and professional growth.
• Technology and Innovation:
• Stay abreast of emerging technologies and industry trends, evaluating their potential impact on the business. Examples may include voice AI, drone delivery service, recommendation engine, etc.
• Drive the adoption of modern technologies and best practices such as API-driven architectures, cloud computing, microservices, etc.
• Champion the use of data and analytics to drive decision-making and enhance customer experiences.
• Project and Vendor Management:
• Manage complex architectural efforts/projects from conception through implementation, ensuring timely and successful delivery.
• Manage relationships with external vendors and partners, ensuring alignment with architectural goals.
• Monitor and report on architecture progress, risks, and outcomes to senior leadership.
  

Education And Experience Qualifications

• 4 years degree or Master's degree in a technical field.
• 10+ years of experience in solutions architecture and engineering, with a focus on e-commerce and digital retail.
  
  

REQUIRED KNOWLEDGE, SKILLS, Or ABILITIES

• Excellent leadership, communication, and interpersonal skills. The ability to influence engineers, peers, and executive stakeholders.
• Expert knowledge and experience architecting, designing and implementing large-scale e-commerce/retail/omnichannel solutions for restaurant (QSR), retail, and/or hospitality companies.
• Strong knowledge and masterful application of modern application, integration and data practices and patterns, such as Domain Driven Design, Event-Driven Architecture, Microservices, CQRS, circuit breaker, bulkhead, etc.
• Thorough understanding and experience with modern IT practices such as DevOps, Continuous Delivery, Agile, Lean, Design Thinking, etc.
• Strong understanding of security, compliance, and data privacy requirements in a global context.
• Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.
• Experience with Agile methodologies and project management best practices.
• Thorough understanding and experience with modern IT practices such as DevOps, Continuous Delivery, Agile, Lean, Design Thinking, etc.
• People coaching and development.
  
  
  
  

This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.