Senior Director Physician Practice Administration, Neurology and Neuroscience Service Line

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

This role is responsible for leadership of financial, administrative, operational, managerial, human resources and strategic planning activities and outcomes related to his/her assigned divisions. This persons responsibilities span all areas of the divisional, departmental and institutional missions, including administrative leadership for clinical care, teaching and research. This position works in conjunction with the Division Chief and Senior Administration in the Department and the Hospital. They will take an active and strategic leadership role in departmental and enterprise initiatives, ensuring alignment of goals and successful implementation. This position is also responsible for the oversight of outreach, revenue cycle and compliance initiatives and for all personnel matters related to Faculty, Fellows, Professional and Support Staff. This role involves an in-depth understanding of academic medicine, University policies and processes and faculty issues related to employment, recruitment, appointment, reappointment and promotion.

What You Will Do

• Financial Management: Is accountable for financial operations, management of the operating budget, development of complex annual budgets and projections, creating, evaluating, and implementing the physician practice incentive plan, provision of variance reports and performance analysis, management of special purpose accounts and other budgets, development of capital budgets and management of grant and extramural funding in collaboration with Stokes. Conducts sophisticated and comprehensive financial analyses to support business decisions, revenue optimization, recruitment, strategic planning and more. Manages a complex portfolio of accounts/funding sources, inclusive of divisional, hospital, research, philanthropic, industry and endowed funding, partnering with colleagues in the Research Institute, Hospital Finance, Practice Finance, Development and the University.
• Operations: In conjunction with Division Chief, provides strategic direction and operational leadership for all initiatives and programs across the division. Helps create a culture of operational excellence that supports divisional business strategies and upholds CHOP’s mission, vision and core values enhancing the patient and family experience. Oversees and directs operations and continuous improvement in areas as varied as (but not limited to) access, financial counseling/insurance, outreach, referring physician communication/referrals, quality and patient safety initiatives, marketing/PR, research grant management, philanthropic activities, patient flow and clinical efficiency/optimization/care models, provider and staff efficiency and effectiveness, fellowship and other educational programs, regulatory compliance, and more. Responsible for analysis of, reporting of, and action planning for improvement based on data (process and outcome metrics, inclusive of patient, provider and staff experience/engagement data and more.) Responsible for development and implementation of annual divisional operating plan and metrics, and ensuring that individual faculty and staff goals align with this plan. Responsible for oversight of operations across numerous locations (may include outpatient, inpatient, ED, procedural areas, specialty care centers, partner hospitals and other health care/academic institution). Serves as point of contact for all Divisional and service line facilities requests, ranging from outpatient clinic relocations/ start-ups, administrative office renovations, inpatient facility coordination, and extensive involvement in major hospital construction endeavors both on Main Campus and/ or regional expansions.
• Human Resources: Directs new and on-going recruitment, orientation/on-boarding promotion and retention activities for staff in the division, including faculty, fellows and all non-MD staff, according to applicable CHOP and University policies. Responsible for selection, credentialing, productivity, compensation and benefits, training and approval of payroll processing for divisional staff. Enforces and assists in interpretation of CHOP and University Human Resources Policies and Procedures and compliance with mandatory activities. Leadership role in understanding and promoting/improving staff and provider engagement and wellbeing. Actively promotes and supports/ensures mentorship and career growth opportunities/activities for staff, trainees and faculty. Leadership role in defining faculty and staff goals and performance metrics for the year. Directs efforts to provide individuals with regular feedback on performance and operational metrics and develop improvement plans. Organizes and leads management team within division to ensure that faculty and staff (clinical, research, trainees, administrative) have access to information, resources, guidance and direction that they need.
• Strategic Planning: Working with Division Chief and relevant CHOP Departments, develops and maintains an understanding of the competitive marketplace for Divisional services. Identifies new opportunities for growth and threats to current market share, collecting and analyzing data to support findings, and develops strategic business plans for implementation of innovative new services/programs and new sites of service. Develops and oversees annual divisional operating plan to be in alignment with institutional and departmental strategic and enterprise/operating plans. Partners with external entities (University, other hospitals etc) to expand impact. Provides administrative leadership/oversight for divisional Frontier programs, Chair’s Initiatives etc.
• Central and Hospital Activities: Participates in a variety of Departmental, Hospital and community service activities, commonly in leadership capacity. Activities can include serving on/leading departmental and hospital committees and project teams, active participation in/contributions to/leadership of team meetings and retreats. Participates in/leads presentations, abstracts, posters and community service projects. Represents department, and sometimes, CHOPPA, on key institutional initiatives, working across the enterprise to design and implement change. Identifies, implements and shares best practices across the enterprise and beyond.
  
  

The Service Line Director is accountable, in conjunction with others, for strategic planning, operational planning, volume growth, program development, financial management, project implementation, people and culture development, common administrative functions and allied health operations, as appropriate.

Strategic Planning

• In partnership with the Strategic Planning Team, coordinate an inclusive and nimble planning process that includes the development of short and long-term strategic plans, leveraging consumer insights and a variety of cost, quality, financial and market analytics
• Facilitate the implementation of plans by ensuring the appropriate resources are secured. Collaborate with the appropriate departments to coordinate and support strategic needs of the service line – Strategy, Finance, IS, Facilities, HR, Marketing, Analytics, Quality Improvement.
• Track and report on service line performance/progress towards strategic and business plan milestones
  
  

Growth Opportunity Development:

• In partnership with the Business Development Team and medical directors of the service line, identify new opportunities for growth and threats to current market share, develop business plans for expansion and implementation of new services and new sites of service.
• New Program Development – facilitate business plan development process for new programs and/or services; facilitate specific project implementation to support plan, monitor/track progress on plan, facilitate communication plan.
  
  

Outreach/Marketing

• Collaborate with Marketing team to support development of annual growth marketing plans for the service line and facilitate implementation of plans.
• Monitor and track progress on marketing and outreach initiatives, facilitate communication plans as needed.
  
  

Operations

• Serve as the administrative leader for all service line and Frontier program initiatives.
• Lead service line Annual Plan development and facilitate implementation, monitor & track progress on initiatives, facilitate communication plan, facilitate balanced scorecard, on-going dashboard reporting and regular operating plan reviews.
• Provide operational leadership for people, initiatives and programs across departments/programs. Help create a culture of operational excellence that supports business strategies and upholds CHOP’s mission, vision and core values.
  
  

Financial Management

• Lead the planning and implementation of consolidated hospital revenue and expense tracking system. Coordinate the Service Line hospital operating budget, IS capital budget, and capital equipment budget submission, approval and on-going monitoring.
  
  

Education Qualifications

• Bachelor's Degree Required
• Master's Degree Business, Healthcare Administration, Finance or related discipline Preferred
  
  

Experience Qualifications

• At least twelve (12) years leadership experience in academic, medical or practice management Required
• leadership experience in academic, medical or practice management Preferred
• management experience Preferred
  
  

Skills And Abilities

• Demonstrated track record of successfully collaborating with organizational senior leaders, physicians and peers.
• Excellent financial management skills.
• Excellent physician/staff relationship management skills.
• Excellent verbal and written communications skills
• Excellent critical thinking / problem-solving skills
• Excellent interpersonal skills
• Excellent analytical skills
• Ability to exercise a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives.
• Ability to manage and motivate all levels of employees.
• Ability to manage multiple projects simultaneously and work effectively and efficiently with strict deadlines.
• Ability to collaborate with stakeholders at all levels
• Ability to be flexible and adaptable to change
• Advanced knowledge of group-teamwork dynamics; ability to create and work in strong team atmosphere.
• Knowledge and commitment to quality/process innovation concepts and techniques.
• Commitment to quality/patient safety and excellence.
  
  

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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