Director, Revenue Operations

At Bitly, we believe in the power of the link or scan - to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

The Role

Bitly is looking for a seasoned Director of Revenue Operations to drive strategy and operational excellence within our sales and customer success organizations. This role will lead and build a team responsible for ensuring that GTM teams have the data, strategies, and process support to accomplish key business outcomes and maximize revenue growth. This role reports to the SVP of Sales and Customer Success, and will work closely with sales, sales development, customer success, product, marketing, finance, and HR to drive operational alignment and a positive customer experience.

What You'll Do

• Strategy Development: Collaborate with executive leadership to develop and execute strategic initiatives aimed at optimizing revenue generation, improving operational efficiency, and enhancing customer satisfaction
• Sales and Marketing Alignment: Foster alignment between the sales and marketing teams to ensure seamless coordination throughout the customer journey, from lead generation to conversion and retention
• Process Optimization: Evaluate existing processes across sales, marketing, and customer success functions to identify opportunities for optimization and efficiency gains. Implement best practices and automation tools to streamline workflows and enhance productivity
• Data Analysis and Reporting: Utilize data-driven insights to inform decision-making, identify trends, and track key performance indicators (KPIs) related to revenue generation and customer engagement. Develop comprehensive reports and dashboards to provide visibility into performance metrics
• Revenue Forecasting: Lead the development of accurate revenue forecasts based on historical performance, market trends, and sales pipeline analysis. Work closely with finance and executive teams to align revenue projections with overall business objectives
• Technology Integration: Evaluate, implement, and integrate technology solutions to support sales, marketing, and customer success initiatives. Ensure seamless integration between systems and platforms to facilitate data flow and process automation
• Team Leadership and Development: Build and lead a high-performing revenue operations team, providing mentorship, guidance, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous improvement
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including sales, marketing, finance, product management, and customer success, to drive alignment and achieve shared goals
  
  

Who You Are

• Proven experience (8+ years) in revenue operations, sales operations, or a related field within a SaaS or technology company
• Strong leadership skills with a track record of building and managing high-performing teams
• Demonstrated ability to develop and execute strategic initiatives to drive revenue growth and operational efficiency
• Expertise in data analysis, reporting, and forecasting, with proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Gainsight)
• Excellent communication skills with the ability to effectively collaborate and influence stakeholders at all levels of the organization
• Detail-oriented with a focus on continuous improvement and process optimization
• Strong business acumen and a deep understanding of SaaS business models and revenue drivers
  
  

US Employee Benefits

Your benefits start on Day 1!

Health & Wellbeing

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Employer contribution to HSA plans
• Generous paid parental leave
• Enhanced support for reproductive health, family planning, and new parents
• Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services
• Comprehensive well-being benefits including reimbursement program
• Flexible PTO policy and company breaks - At Bitly, we believe rest and relaxation are essential for rejuvenating the creative spirit that sets us apart
  
  

Inclusion & Belonging

• Impactful connections and community building through our Employee Resource Groups
• Global DEI programming
• Company-sponsored events to connect Bitizens together
  
  

Financial

• 401k with up to 4% employer match, access to financial professionals to offer our employees the opportunity to plan for a strong financial future well beyond their working years
• Company Stock Options
• Life, Short-term Disability and Long-term Disability options
• Flexible workspace support provided, including home office, cell phone and WiFi service reimbursement
• Coworking reimbursement for eligible employees
• Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages
• Reimbursement for professional development
  
  

Eligibility & Closing

US applicants must be currently authorized to work in the United States on a full-time basis.

• Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***
  
  

If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)

Compensation

The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs.

Base Salary Range

$177,000—$220,000 USD

Our Values

• Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world
• Take Ownership. In our highly collaborative culture, Individual accountability is critical. We depend on each other to solve our customers' most challenging problems and celebrate the wins together
• Champion Diversity, Equity & Inclusion. Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive
• Show Integrity. We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset - let’s do the right thing, even if it’s the harder thing
• Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime
  
  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Bitly.