SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
Reporting to our Manager, HelpDesk, the Senior IT HelpDesk Engineer will troubleshoot and address a diverse range of IT end-user issues encompassing mobile, desktop, audio/video, peripherals, and other related technologies. You will engage in cross-departmental collaboration with teams such as Facilities, Sales, Engineering, Information Security, and Enterprise Team to ensure seamless integration of IT solutions and support.
What You'll Do
Manage procurement processes and maintain inventory for all IT hardware and software assets
Conduct system imaging, configure applications, and enforce security policies to uphold system integrity and data protection standards
Execute tasks with a keen focus on enhancing the end-user experience, ensuring efficient resolution of issues and optimal functionality of IT systems
Proactively identify areas for enhancement and develop technology solutions aligned with business objectives to address evolving needs and overcome challenges
Employ a hands-on approach with a proactive bias for action, actively resolving issues and implementing improvements to enhance IT operations
Provide daily onsite support at the office, addressing immediate IT concerns and ensuring smooth functioning of IT infrastructure
Support new employee onboarding
What You Have
Ability to work at least 2-3 days in the office
A minimum of 5 years of hands-on experience in an IT Support role, demonstrating a solid understanding of IT operations and best practices
Exhibit a deep understanding of computer fundamentals and proficient troubleshooting skills, encompassing both hardware and software across diverse platforms such as Mac and Windows
Demonstrate familiarity with cloud technologies including Google Workspace, Slack, Zoom, and Okta
Showcase strong written and verbal communication abilities, enabling effective interaction with colleagues and end-users
Demonstrate the ability to accurately and comprehensively document complex technical issues, ensuring consistency and clarity for future reference
Possess familiarity with network topology and facilitating efficient troubleshooting network-related issues
Display the capability to work both independently and collaboratively within a team environment, contributing positively to collective goals and initiatives
Bring experience with Okta and/or other SaaS-based identity management solutions, demonstrating proficiency in managing user access and authentication processes
Exhibit familiarity with Jamf, Workspace One, or other Mobile Device Management (MDM) solutions, enabling effective management and maintenance of mobile device fleets
Perks
Equity stake
Unlimited PTO
Up to 16 weeks of paid family leave
401(k) matching program
Health, vision, dental, and life insurance
Up to $25k towards family building services
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $85,000 - $115,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering
Industries
Technology, Information and Internet
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