Job Description
Infosys is seeking a Senior Manager of Client Services. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager (Group MCS) to build an account plan and is responsible for client management based on the account plan. Usually, the MCS handles a single account or part of a large account with a P&L of $50M+.
Role Description
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is seeking a Senior Manager of Client Services. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager (Group MCS) to build an account plan and is responsible for client management based on the account plan. Usually, the MCS handles a single account or part of a large account with a P&L of $50M+.
Role Description
- Client relationship management and business development: manage client relationships, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
- Significant business development and project management experience
- Experience in the Manufacturing industry vertical
- Track record of interacting and building relationship with C-level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of IT and business consulting engagement experience
- U.S. citizenship or permanent residency required, we are not able to sponsor this position at this time
- MBA degree or foreign equivalent and 10+ years of experience
- Knowledge of industry specific go-to-market solutions
- Good understanding of industry specific business issues and drivers
- Global Delivery Model experience
- Experience managing large multi-location consulting engagement teams
- Track record as an Account Manager in a rapidly growing client relationship
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
IT Services and IT Consulting
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