Senior Manager, Operations, Wholesale
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
Reporting to the AVP, Business Development - Operations, the Sr. Manager, Operations will be responsible for building and managing processes related to domestic and international growth for WHOOP’s wholesale business across logistics, business systems, analytics, trade compliance, and P&L management.
Responsibilities
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
Reporting to the AVP, Business Development - Operations, the Sr. Manager, Operations will be responsible for building and managing processes related to domestic and international growth for WHOOP’s wholesale business across logistics, business systems, analytics, trade compliance, and P&L management.
Responsibilities
- Support building proposals for new retailer launches.
- Partner with Legal, Accounting & Engineering on country level tax certifications, hardware registrations, and packaging requirements for new country and/or retailer launches.
- Own communications internally with respect to retailer launch status and any operations related bottlenecks impacting progress.
- Collaborate with Strategic Finance on LTV/CAC model and pricing & promotion strategies for new geographies.
- Create and own P&L by retailer/marketplace and geography, providing insights and driving margin improvements through cross-functional collaboration.
- Define S&OP and SLA improvements with WHOOP’s 3PL related to pack-out, shipments, returns, and more.
- Own roadmaps for business systems & analytics with respect to NetSuite, EDI, and Looker optimizations.
- Assist with next generation planning of WHOOP products, including packaging requirements, inventory transitions, reverse logistics, and updates to internal/external systems & tools.
- Identify synergies between the operations and marketing arms of the wholesale business.
- Flex as required to support additional business needs, including solving operational queries proactively with existing retailers.
- 8+ years in operations, logistics, supply chain, and/or trade compliance in a startup environment.
- Experience with Amazon and/or marketplaces is strongly preferred.
- Experience with marketing is a plus.
- Brings a mix of a data driven and operational mindset to the table.
- Excellent business acumen, negotiation and communication skills.
- Curious, collaborative, and adaptable in an ever-changing field.
- Self-starter; not afraid to roll up their sleeves and be an individual contributor Day 1.
- Ability to multitask and prioritize in a fast-paced environment.
- Passion for fitness, health & technology.
- Willingness to travel to retailers and trade shows (up to 20%).
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Wellness and Fitness Services
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