We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job Description Overview
DigiCert is seeking a dynamic and experienced Senior Manager of Partner Operations, to execute and enhance our existing partner operations and program strategy. This role will have one direct report. The ideal candidate will have a robust background in partner operations, partner management, partner program development, or channel sales within the technology industry.
We are seeking a strong organizer, operator, and consensus-builder to design, develop, and manage DigiCert’s existing Partner Program and other initiatives. This role aims to support our internal partner team along with our external partners to increase their value-added to our joint customers. The ideal candidate thrives in a fast-paced environment, is a self-starter, and has a strong bias for action.
Responsibilities
Partner Program Strategy: Own and evolve a comprehensive partner program strategy to drive partner engagement, market differentiation, value for partners, and revenue growth.
Operational Support: Provide operational support to partners, ensuring they have the resources and information needed to succeed. Develop and maintain standard operating procedures and systems for partner-related activities.
Governance and Compliance: Design, implement, and maintain program governance and policies in alignment with Legal to ensure compliance, partner experience, and intended outcomes, ensuring implementation quality for customers.
Communication Management: Own and manage program-related communications to partners and internal stakeholders.
Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, marketing, and enablement, to ensure ongoing alignment of partner program objectives with overall business goals.
Partner Lifecycle Management: Drive partner recruitment, onboarding, and enablement initiatives in collaboration with cross-functional teams to support partner success and growth.
Performance Metrics: Establish, monitor, and analyze partner performance metrics to identify opportunities for improvement, optimization, and incentive management across global geographies.
Industry Expertise: Serve as a business owner and subject matter expert on partner program best practices and industry trends.
Program Development: Evaluate and create new programs and incentives to address the evolving needs of the business.
Relationship Building: Support strong relationships with key partners across the global ecosystem.
Required Qualifications
Experience: 5+ years of experience in partner operations, partner management, channel sales, or business development within the technology industry.
Proven Success: Demonstrated track record of developing and managing successful partner programs that drive revenue growth.
Skills: Strong communication, consensus-building, and relationship-building skills.
Adaptability: Ability to work effectively in a fast-paced, dynamic environment.
Analytical Capability: Proficient in analyzing performance metrics and using data-driven insights to optimize programs.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Computer and Network Security
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