Senior Manager, US Commercial Quality

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Serve as Mondelēz lead for our Commercial Customer Service and Logistics (CS&L) team and locations to ensure all Quality and Food Safety expectations are continuously met or exceeded with a focus on End-to-End Quality, including meeting customer expectations of quality.

How You Will Contribute

Drive End to End Quality with focus on Customer Needs:

• Responsible for day-to-day Quality strategy execution in partnership with CS&L to assure Consumer Inspired Quality from End to End in the NA region (USA, Canada, Mexico)
• Oversee CS&L quality scorecard targets and provide technical support for action plans executed by team to improve customer experience
• Implement Corporate Quality initiatives for distribution centers, branch locations, transportation and on shelf at customer
• Utilize technology to support a digital future to enable an improved consumer and customer experience
• Partner with CS&L leadership to ensure consistent quality delivery
• Develop Customer quality strategy including product performance on customer shelf and programs to increase customer satisfaction
  
  
  

Ensure Foundational Quality and Food Safety Management System:

• Ensure all team members understand how to maintain quality and food safety throughout product distribution
• Provide training required to ensure quality capability throughout CS&L organization
• Oversee Hold and Release process and systems execution at all distribution center locations, including ensuring timely disposition
• Build and maintain best practices to ensure Customer’s receive consistent products that meet their expectations
  
  
  

Ensure accurate traceability capabilities within distribution network:

• Verify and support activities to drive compliance with FDA FSMA Sanitary Transport and Intentional Adulteration rules and all Mondelēz Quality Policies and expectations
  
  
  

Operational Excellence:

• Lead initiatives to reduce product damage seen throughout network to ensure the perfect product reaches the shelves for consumers
• Oversee process to repair and recover damaged pallets, while maintaining quality, food safety, and regulatory requirements, Improve pallet integrity programs
  
  
  

Customer Collaboration:

• Understand and compile expectations of customer’s
• Serve as the Quality expert to track, trend, appropriately close-out all customer complaints and technical inquiries
• Support implementation of Customer scorecards, including Quality metrics
• Partner to drive customer improvement plans for quality
• KPIs:
  
  
  

KPIs:

• Warehouse GMP Results
• Mondelēz QCMS Audit Results
• Flawless Hold Reconciliation Process
• Customer Complaints & Close-Out
• Track & Trace Capability
• Customer Damages & Associated Fines
  
  
  

Key Stakeholders:

• Customer Service & Logistics Leadership Team
• Distribution Center Teams
• Branch (Distributor) Location teams
• US MSC Leadership Team
• Customers
• Customer Sales Teams
• Corporate Quality Team
• Career Experience
  
  
  

What You Will Bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Relevant experience in operations, quality and/or R&D
• Project management and managing multiple priorities
• Communication skills and leading cross-functional teams
• Statistical processes and problem-solving techniques
• Working with third-party manufacturers and suppliers to ensure compliance to
• Working with customers on quality related issues
  
  
  

More About This Role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Bachelor’s degree in Food Science, Food Safety, or other related science field

Job specific requirements:

• 8+ years of food safety and quality experience
• Strong supply chain and logistics experience
• GFSI Certification
• Previous roles partnering with external partners or managing external communication preferred
• Integrated Lean Six Sigma experience preferred
  
  
  

Travel requirements:

60% Travel

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Regular

Corporate Quality Assurance

Product Quality, Safety and Compliance