Senior Program Manager

Job Description:

Leadership and Team Management:

• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support
• Foster a culture of collaboration, innovation, and continuous improvement within the team
  
  

Service Delivery Management:

• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services
• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly
  
  

Strategic Planning and Execution:

• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction
• Collaborate with stakeholders to align digital services with business objectives and technological advancements
  
  

Technical Expertise and Solution Design:

• Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange
• Stay abreast of industry trends and best practices to recommend and implement innovative solutions
  
  

Customer Relationship Management:

• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations
• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner
  
  

Budget and Resource Management:

• Manage financial resources, including budget planning and cost control measures
• Optimize resource allocation to maximize operational efficiency and service delivery excellence
  
  

Qualifications:

• Bachelors Degree and 20 years of experience OR HS/GED and 25 years of Experience
• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph
  
  

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

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