The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.
General
Job Title: Senior Program Manager, Strategic Initiatives, People & Talent Job Code: P0613
Supervises Directly: No
New or Revised: New Regular or At-Will: At-Will
Date Last Revised: 5/1/2024 Exempt or Non-Exempt: Exempt
Department Name and Division: People & Talent Salary Schedule: Non-Union Salary Range
Cost Center Code: 500000 Grade: NU18
Essential Position: No Reports To: Chief People Officer and Executive Vice-President, People & Talent
EEO Code: Professionals Work Format Hybrid
Who We Are & What We Do
At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.
Role Description
The Senior Program Manager Strategic Initiatives, People and Talent, is responsible for managing various processes and projects within the People & Talent organization. This role involves coordinating project activities and overseeing cross-functional teams, including in-house staff, consultants, and contractors.
Essential Duties & Responsibilities
Leads P&T projects, process improvements and change initiatives, cross-functional teams, and resources to ensure delivery on project scope, schedule, and budget, ultimately to deliver desired outcomes, benefits and value to DC Water and employees.
Analyze project charters and facilitate project definition, recommendation, and initiation activities, including developing business or value cases, collaborating with stakeholders to define the objectives and scope, and obtaining leadership approvals.
Leads cross-functional teams to develop comprehensive project plans, including project scope, objectives, deliverables, success criteria, schedule, budget, and resources for the assigned projects.
Facilitates cross-functional working sessions for requirements gathering, risk identification and assessment, options evaluation, decision making, and continuous improvement across multiple projects.
Anticipates potential obstacles and taking proactive measures to mitigate any delays that may arise during the delivery process, thereby ensuring efficient and timely completion of tasks.
Maintains consistent and open lines of communication with customers/clients, actively coordinating and scheduling meetings, confirming program schedules, and engaging in discussions to address any potential program issues or concerns in a timely and effective manner.
Engages in communication with management, providing regular updates on the current status of the program and promptly alerting them to any existing issues or potential challenges, thereby facilitating informed decision-making and proactive problem-solving to ensure the smooth progression and successful outcomes of the program.
Maintains a systematic and proactive approach to keep customers and/or clients fully informed about the ongoing status, progress, and developments of the program, ensuring transparency, clarity, and satisfaction throughout the duration of their engagement.
Anticipates and assesses potential schedule disruptions, utilizing forecasting techniques to identify potential delays, and devises contingency plans and alternative strategies to mitigate any adverse impacts on the schedule, thereby ensuring the timely execution and successful completion of tasks and projects.
Oversees all project-related communication to inform, involve, and engage different project teams and stakeholders.
Prepares and delivers project-related presentations and status updates to leaders for the Chief People Officer and Executive Vice-President, to ensure understanding of progress, alignment on direction, and clarity of decisions.
Identifies & manages multiple project risks through proactive identification, assessment, reporting, and treatment; reports potential impacts of risks, develops mitigation plans, and takes action to address issues.
Tracks changes to project scope, schedule, or budget, assesses impacts on schedule, budget, and resources, and communicates changes to stakeholders as needed.
Monitors resource allocation, including personnel, equipment, and materials, and adjusts allocations as needed.
Supports change management initiatives related to P&T policy, program, process, and technology improvements, ensuring seamless transitions and user adoption.
Maintains accurate and up-to-date project documentation, including progress reports, meeting minutes, and change logs.
Oversees project closeout activities, including final inspections, documentation, and stakeholder acceptance.
Act as a liaison between P&T and other departments to ensure alignment of various project goals with organizational objectives and other related operations and projects.
Manages, analyzes, and reports project budgets and expenditures to ensure adherence to approved budget and financial goals.
Ensures collaboration and the operation of departments to confirm that assigned programs are completed according to specifications, budgets, and timelines.
Prepares and manages budget and resource allocation for employee relations programs and recommends for approval.
Reviews and determines causes of variances in expenditures against forecasts and budgets, and ensures management is informed as appropriate.
Conducts post-project reviews and evaluations to assess project performance, identifies lessons learned, and recommends process improvements for future projects.
Ensures that P&T’s project management procedures, standards, and practices adhere to DC Water’s Enterprise Program Management Office (EPMO) standards and industry best practices.
Establishes quality standards and processes to ensure different project deliverables meet or exceed expectations and industry standards.
Participates in quality reviews and audits as required.
Monitors industry trends, proactively identify opportunities for enhancing strategic programs and talent management, etc.
Performs other related duties and projects as assigned at the discretion of the immediate supervisor.
Supervisory Responsibilities: None
Key Working Relationships: Interacts with the Chief People Officer and Executive Vice-President, employees, various stakeholders across DC Water, and external consultants, vendors, and suppliers that are involved in P&T projects as appropriate.
Skills & Qualifications
The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.
Required Experience
Five (5) years of experience in project management and process improvement, specializing in process analysis and improvement to enhance operational efficiency and effectiveness.
Minimum Education Requirements
Bachelor’s degree in Business Administration, Human Resources, or related field from an accredited college or university or a High School Diploma or equivalency with nine (9) years of experience in project management and process improvement specializing in process analysis and improvement to enhance operational efficiency.
Required Skills
Program/Project Management
Process Improvement
Business Process
Department Collaboration
Change Management
Customer Experience Mindset
Adaptability
Risk Management
Strategic Thinking
Performance Metric
Required Licenses & Certifications
None
Required Languages
English
Physical Requirements
This position involves work that is mainly within the office environment.
Preferred Experience
Proven record in managing complex projects, coordinating diverse teams, and delivering results within scope, schedule, and budget.
Preferred Education Requirements
None.
Preferred Skills
Data Analysis
Finance
Budgeting
Coaching & Mentoring
Continuous Innovation
Preferred Licenses & Certifications
PMP certification or equivalent project management certification.
The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Your Experience At DC Water
At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.
Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.
Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing
The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”.
If a reasonable accommodation is needed to participate in the job application or interview process, to
perform essential job functions, and/or to receive other benefits and privileges of employment, please
email complianceada@dcwater.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Utilities
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