Senior Regional Vice President

Job Title: Senior Regional Vice President of Operations

Location: Dallas Area (requires relocation if not currently in the Dallas area).

The Senior Regional Vice President (Sr. RVP) of Operations is responsible for leading and overseeing the operational performance and strategic direction of multiple retail locations within a designated region. This role involves driving operational excellence, maximizing profitability, ensuring customer satisfaction, and fostering a culture of continuous improvement. The Sr. RVP will work closely with store managers, regional managers, and corporate leadership to implement company initiatives and achieve business objectives.

Key Responsibilities

• Develop and execute operational strategies that align with the company’s goals and objectives.
• Provide visionary leadership to the regional operations team, ensuring clear communication of company vision, values, and goals.
• Analyze market trends, competitive landscape, and performance metrics to identify opportunities for growth and improvement.
• Ensure consistent and high-quality execution of operational standards across all retail locations.
• Implement and monitor key performance indicators (KPIs) to measure and drive store performance.
• Lead initiatives to improve operational efficiency, reduce costs, and enhance the customer experience.
• Recruit, train, and develop a high-performing regional operations team, including store managers and regional managers.
• Foster a positive and inclusive work environment that promotes teamwork, professional growth, and retention.
• Conduct regular performance reviews and provide ongoing coaching and feedback to team members.
• Oversee the regional budget, ensuring financial targets are met or exceeded.
• Monitor and analyze financial performance, implementing corrective actions as necessary.
• Work with store managers to optimize inventory levels, reduce shrinkage, and maximize sales and profitability.
• Champion a customer-centric culture, ensuring exceptional service and satisfaction at all retail locations.
• Address and resolve customer issues and complaints in a timely and effective manner.
• Gather and analyze customer feedback to inform operational improvements and strategic decisions.
• Ensure all retail locations comply with company policies, industry regulations, and safety standards.
• Implement and enforce loss prevention strategies to protect company assets.
• Maintain a safe and secure environment for employees and customers.
• Act as a liaison between regional operations and corporate headquarters, ensuring alignment and effective communication.
• Collaborate with other departments, including marketing, finance, human resources, and supply chain, to support overall business objectives.
• Represent the company at industry events, conferences, and networking opportunities.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field;
• Minimum of 10 years of experience in retail operations, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing multi-unit retail operations and driving business growth.
• Strong financial acumen and experience managing large budgets.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute tactically.
• Strong problem-solving and decision-making abilities.
• Ability to travel extensively within the region.
  
  

Compensation And Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.