Senior Sales Operations Manager
Senior Sales Operations Manager
Incendia Partners
Danvers, MA
See who Incendia Partners has hired for this role
Senior Sales Operations Management Manager
Medical Device / Danvers, MA
If you are looking for a role where you can utilize your advanced sales operations management skills to implement process improvement and increase efficiencies in order intake, supply chain, inventory management and sales support, this might be the role you are looking for. My Client, a leading medical imaging systems manufacturer, is focused on providing a world-class customer experience and is looking to maximize order to delivery processes. This key role on the Sales Operations team includes mentoring and managing 12 associates and new hires and instilling their commitment to timely responses to customer requests/inquiries. Joining this company means you will be working with a dedicated and collaborative team of industry professionals where employee successes are recognized and rewarded and the importance of providing a work/life balance is part of the culture.
The Senior Sales Operations Manager is responsible for providing the sales team with reliable and high-quality support in the areas order processing, inventory management and sales operations. This position reports to the Director of Sales Operations and collaborates closely with Director of Sales and Account Executives. This role sits within the Sales Operations team, which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.
Requirements:
This position requires solid experience in Order Manager - lead to cash: a strong understanding and experience in inventory management; sales operations best practices and process improvement; working with customers to resolve outstanding invoices and the ability to work collaboratively with cross functional teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Primary Roles And Responsibilities
Education & Experience
#ZR
Medical Device / Danvers, MA
If you are looking for a role where you can utilize your advanced sales operations management skills to implement process improvement and increase efficiencies in order intake, supply chain, inventory management and sales support, this might be the role you are looking for. My Client, a leading medical imaging systems manufacturer, is focused on providing a world-class customer experience and is looking to maximize order to delivery processes. This key role on the Sales Operations team includes mentoring and managing 12 associates and new hires and instilling their commitment to timely responses to customer requests/inquiries. Joining this company means you will be working with a dedicated and collaborative team of industry professionals where employee successes are recognized and rewarded and the importance of providing a work/life balance is part of the culture.
The Senior Sales Operations Manager is responsible for providing the sales team with reliable and high-quality support in the areas order processing, inventory management and sales operations. This position reports to the Director of Sales Operations and collaborates closely with Director of Sales and Account Executives. This role sits within the Sales Operations team, which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.
Requirements:
This position requires solid experience in Order Manager - lead to cash: a strong understanding and experience in inventory management; sales operations best practices and process improvement; working with customers to resolve outstanding invoices and the ability to work collaboratively with cross functional teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Primary Roles And Responsibilities
- Coordinates the efforts with sales to get discount approval and organizes all necessary documents to be shared with entire team when needed.
- Involved in process improvements for sales support and identifies opportunities for efficiency with Sales Operations team
- Uses Excel, ERP and Salesforce.com expertise to support value-add reporting for business insight for area and region, aligned with Sales Operations requirements.
- Responsible for resolving aged AR issues by proactively interacting with customers.
- Provide services in answering questions regarding LC and in documenting necessary files to be successfully able to collect the funds from the bank.
- Mentor and train the Sales Operations Coordinators, ensuring their professional development and alignment with team goals.
- Create the employee evaluation matrix to assess the performance of the Sales Operations Coordinators.
- Oversee the team to ensure they perform the following duties:
- Review Purchase Orders and send PO receipt confirmation within 24 hours.
- Verify PO pricing, shipping terms(incoterms), payment terms and ensure that PO qualifies Sales Operations guidelines.
- Enter orders in Microsoft Dynamics GP with correct configuration, pricing, and terms.
- Save all necessary files in the salesforce for the order and share it with the entire Sales and Sales Operations team.
- Reconcile order files with finance team to complete invoicing and update the customer site list accordingly
- Sales & Marketing Support
- Daily communication and follow-up with all domestic and international Sales & Marketing staff and Dealers
- Match Company resources with customer needs, referring internally as appropriate.
- Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations.
- Maintain current knowledge of external market trends and internal sale strategies and operational capabilities.
- Effectively forecast sales and report to senior management on a regular basis
- Supply Chain / Inventory
- Supervise and oversee the performance of supply chain coordinators, ensuring they meet their basic responsibilities.
- Educate, train, and mentor the supply chain and inventory coordinators to enhance their skills and knowledge.
- Oversee inventory control for finished goods, implementing strategies to maintain optimal stock levels.
- Review sales demands regularly to minimize the risk of inventory shortages and plan inventory accordingly.
- Execute quarterly physical inventory counts in each warehouse, ensuring accuracy and compliance.
- Collaborate with the order processing team to discuss and reconcile any inventory discrepancies.
- Run and analyze monthly aged inventory reports, providing solutions to deplete aged stock effectively.
- Supervise the demo inventory analyst, ensuring efficient management and accurate tracking of demo inventory.
Education & Experience
- BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred.
- Strong background in Sales Support, Supply Chain, and Inventory Management
- Familiarity of CRM best practices and Prospect Management System operations
- Must possess excellent verbal and written communication skills and work effectively in a demanding, fast-paced environment.
- Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management.
- Experience with CRM, preferably Salesforce.com.
- Advanced Excel knowledge
- You must be excellent with technology, be able to present using a laptop, tablet, or via the web.
- Must be able to demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint, as well as Outlook, Internet Explorer, and Google Chrome
- High attention to detail
- Understanding of terminology and ability to share and communicate effectively within the group.
- Ability to organize and prioritize tasks resulting in consistent productivity.
- Ability to function within and support a team environment and build strong working relationships.
- Dependable and punctual
- Ability to meet accuracy and productivity goals.
- Good critical thinking skills, ability to evaluate situations and prioritize factors in decision making.
- Initiative-taking, utilize available resources for self-improvement and development.
#ZR
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Staffing and Recruiting
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