Senior System Administrator

Systems Administrator

About the role: As a Systems Administrator, you will work with a team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You’ll be responsible for deploying new technologies as well as ensuring system performance. This role is required to be onsite at a client location daily Monday – Friday.

About the team:

FIS Managed IT group provides support and implementation solutions to customers throughout the U.S. Our engineers work to provide support, design solutions, hardware systems, and provide top-tier customer service.

What you will be doing:

· Provide Wintel support for the FIS hosted client systems.

· Support escalations from engineers for day to day and projects

· Serve as the subject matter expert of customer environments

· Windows Server 2016+ Operating System Administration

· Advanced knowledge of Windows 10+ OS Desktop administration

· Manage and maintain customer server environments in our hosted platform, on-premise (remotely), and cloud native environments

· Manage and maintain Citrix Virtual Apps and Desktops as front end supporting applications such as Workspace

· Knowledge of MFA methodologies

· Knowledge of VMware for support of servers and server builds

· Assist with audit and vulnerability remediations for workstation and server environments as needed

· Working with various teams and major incident management teams to resolve support escalations and outages

· Proactive maintenance of the client systems we support.

· Expand platforms as necessary and refine processes for better environment performance

· M365 Support and Administration preferred

· Microsoft Intune Administration (including auto-pilot) preferred

What you will need:

· Strong analytical troubleshooting skills to identify issues that could cross multiple business areas/teams and technologies

· Expert in independent and collaborative troubleshooting, critical thinking, and the ability to know when to escalate

· Proven experience performing systems engineering and administration of end user systems.

· Experience with VMWare and virtualization skills

· Experience with PowerShell scripting to manage hosted infrastructure

· Experience with server hardware, for example Hypervisor or ESXI server builds

· Experience with MS server 2012, 2016, and 2019 operating systems

· Experience with Active Directory management and maintenance

· Experience with Exchange administration (user and mailbox creations)

· TCP/IP, network monitoring and tools and technical writing principles and practices

· Strong sense of customer focus, ownership, urgency, and drive

· Understanding of SSL, Internet (SMTP, LDAP, DNS), TLS, and other networking protocols.

· Experience with installing, deploying and supporting multi-tier applications.

· Professional and responsible attitude with the ability to work without supervision.

· Proven experience working within SLA’s, change management processes, and an ITIL v3/v4 framework.

· Excellent communication (verbal and written), follow-up skills, and paying strong attention to detail.

· Deep understanding of change management process

· Understanding of how to do an application deployment via the use of BigFix, SCCM, or similar toolset

· Ability to participate in on-call rotation schedule

Added bonus if you have (but not required):

· Azure Foundations Certification or above

· M365 Administration Certification

· CCNA

· Other Support Tools Experience a plus: SCCM, WDS, WVD, iBoss, Crowdstrike, IIS, BigFix, ServiceNow, McAfee, etc.