Senior System Administrator

Position Purpose/Summary
The Senior Systems Administrator is committed to providing the highest quality service to the communities we serve and is dedicated to fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy.

Primary Duties & Responsibilities
1. Building network, server, and cloud infrastructure for Fastwyre applications
2. Installing, configuring, maintaining, and supporting server, pc and peripheral components of the corporate network as well as the corporate domain and user account information
3. Obtaining the necessary information/materials for repair as expeditiously as possible after a problem has been diagnosed. Provide purchase requests for: equipment repair, new inventory equipment, and miscellaneous IT Department supplies
4. Identifying and making recommendations that will assist in the efficient resolution of reported problems/issues
5. Maintaining, analyzing, troubleshooting, repairing, and upgrading servers, computer systems, hardware, software, computer peripherals, including operating system upgrades and applying patches
6. Installing and supporting the end user applications utilized through the company
7. Serving as Email Administrator being responsible for providing corporate email administration, installation, maintenance, backup, support and management of email spam filtering
8. Serving as Backup Administrator being responsible for the administration, backup, restore, and off-site replication of all network components defined in the backup/disaster recovery plan.
9. Serving as Network Administrator being responsible for administering the connectivity and security of the corporate network maintaining corporate domain user account information including rights, security, network groups and system groups.
10. Management of antivirus and antispyware for corporate network components including staying current on the latest risks, threats, vulnerabilities and keeping the IT Manager appropriately informed.
11. Maintaining adequate supporting documentation to describe procedures and processes to ensure business continuity in his/her absence
12. Guiding, mentoring, motivating, training and developing team members to help them fully understand and successfully carry out expectations while keeping the team sufficiently informed of all current Company information
13. Providing continual evaluation of processes and procedures and suggesting methods to improve operations, efficiency and service to both internal and external customers
14. Participating in and encouraging other employees to participate in community and social events
15. Understanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records
16. Understanding how all departments contribute to the success of the organization and referring customers to the appropriate department to best fulfill their needs
17. Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions
18. Performing miscellaneous clerical duties such as filing, data entry, and record maintenance, as well as assisting other departments as needed
19. Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise
20. Performing all other duties and responsibilities assigned

Knowledge, Abilities, & Skills for Success
1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors
2. Proficiency and 5+ years’ experience with Azure AD as well as on-premise Active Directory
3. 5+ years of experience with Linux or UNIX systems and interoperability between UNIX and Windows
4. Experience with cloud platforms such as ServiceNow, Netsuite, Salesforce, or similar products
5. Experience with VMWare, Nutanix, Scale Computing, or similar virtualization platforms
6. Experience with integration platforms that communicate between cloud and on-premise applications
7. Ability to work as a team member and exert initiative to work independently to reach a goal
8. Ability to embrace change in the workplace while encouraging others to seek innovative approaches
9. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures
10. Ability to positively lead, develop and motivate a team in an appropriate and professional manner
11. Ability to analyze, troubleshoot, and identity technological problems
12. Ability to keep pace with the introduction of numerous and complex new products
13. Knowledge of company policies, procedures, products, services, and pricing
14. Motivated, organized, and detail-oriented as well as being able to work with minimal supervision
15. Ability to communicate, verbally or written, with internal and external customers with courtesy, respect, and professionalism in a nontechnical manner
16. Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player
17. Ability to work a flexible work schedule, as needed, to best serve our customers
18. Working knowledge of IP routing and switching, IP multicasting, DHCP, DNS, VoIP, WiFi, networking and firewalls is a plus

Qualifications
• Bachelor of Science degree or an associate’s degree in IT or a related field, or equivalent experience
• At least 8 years’ experience in IT and network security