Service Coach - Remote

Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC contractors. Our goal is simple: empower our clients with our industry experience and information to give them the knowledge and skills they need to drive profit and growth in their business. We are currently looking for a Service Coach to join our team and embark on their career with BDR! If you are detail-oriented, a strong communicator, and proactive, then this might be a job for you! Job Title: Service Coach Work Hours: 7:00 am - 4:00 pm, Monday through Friday, Monday through Friday, some weeknights, and some weekends. Overnight travel is also required. A component of this position is traveling to your client's business for hands-on process improvements within the business. Travel is limited to once per month, 3 - 4 per day on average. Location: Remote. Work from your home office, taking 4 client calls per day, offering some flexibility to your daily schedule! Pay Rate: $110K - $200K, depending on experience and performance Benefits: 401k with employer 3% matching; Medical insurance provided with minimal employee contribution (with HRA), Supplemental insurances, EAP, employer-provided life insurance/AD&D, 3.08 hours of accrual of PTO biweekly, 6 paid holidays off, and much more! Primary Job Function: To assist our clients in identifying areas of opportunity within their service department, resulting in maximum labor utilization, improved GPMD, exceptional team member job satisfaction, and an outstanding customer experience   Daily Duties: Communicate all scheduling considerations to the Support Coach promptly  Approve the schedule as produced by the Support Coach within 48 hours of receipt  Conduct client calls as scheduled by the Support Coach  Responsible for completing/clearing client calls in contact management software   Create and review client management plans with the Senior Coach and work on the plan with clients.  Create and communicate client call plans  Review/offer insight on the financial statements as produced by the Support Team with the client on call following receipt of documents  Recommend process improvements to clients and /or additional training where needed for staff to help reduce the time needed to perform services  Assist the client in writing procedures, approve write-up as part of BDR philosophy, and implement with the team.  Write clear, concise call summaries with measurable action items using the Profit Coach template  Complete call summaries as specified in the associated procedure  Request clients' email verification of completed items or review/confirm during a client call   Follow up with clients within agreed time frames.   Review/train the client on how to use BDR resources  Train clients on the proper use of all Profit Coach forms/documents introduced to the client Email all support documentation to the client within agreed upon deadline  Maintain accurate records of outbound and inbound correspondence with clients, including timely updates to companies' CRM/scheduling and completed call process  Maintain client binders and appropriate electronic documentation  Write clear and concise business case studies, ROI Reports, and Improvement results, along with opportunity dollars based on successful adaptation and implementation.  Inform the Senior Coach when there is a concern with the progress or status of an existing client promptly  Treat all clients and coworkers with respect  Respond to all emails within 24 hours of receipt, even if this means saying further research is needed  Maintain computers as directed by the IT Department  Use the tools and resources as provided within the guidelines specified  Maintain an organized workspace  Maintain sufficient office supply stock (Off-site coaches only)  Complete all reporting as directed  Write business articles with engaging and compelling content for our multiple audiences using proper outline and sentence structure  Contribute to training sessions as requested   Be available for Senior Coach meetings as scheduled  Attend client events as directed  Attend and participate in training sessions as scheduled  Other duties as assigned Why work for Us?: Named in Seattle Business Magazine for Washington's Best Companies to Work For list for 2022!!!! Our average employee tenure is over 5 years, so we are a great place to work! Our team is truly passionate about helping our clients be successful Caring ownership and management Clear expectations and communication Great place for career advancement with training and support from the team Lots of long-term clients Fun! Yet professional **WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYER** Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.