Service Delivery Manager: Root Cause & Problem
Service Delivery Manager: Root Cause & Problem
JLL Technologies
Dallas, TX
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See who JLL Technologies has hired for this role
Responsibilities:
We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
Apply today!
- Post incident engagement
- Leading and scheduling RCA sessions
- Weekly reporting on the progress of RCAs as well as the associated action items
- Be prepared to assist in executive level summaries when required
- Be ready to learn our technology stacks to better familiarize yourself with the accuracy provided in the team’s summary.
- Quality RCA delivery from end to end. You will be the overall owner to seeing the RCA through the process.
- Familiarize yourself with JLLs vast business towers and look for ways to enhance stakeholder communications
- Be able to collaborate on automation opportunities
- Be an essential teammate to the global services teams, providing feedback and technical enhancement opportunities
- Must be proficient in using Service Now- for ticket management as well as working to create reporting associated problem records.
- Continue your training and growth journey quarterly to stay on top of the latest enhancements to be utilized in incident cause, solution, and prevention.
- Be open to learning new technology to better interpret alerts that come in from monitoring
- Associate degree in a technology related field preferred but not required
- Previous experience (5-10 years) in IT Service Delivery
- Must be proficient in using Service Now
- Certifications in IT service management frameworks, such as ITIL or similar.
- Experience in developing and recommending IT solutions from working major incidents or problem tickets
- History of coordinating and managing teams
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Attention to detail and ability to work in a fast-paced environment.
- Ability to deal with a rapidly changing infrastructure and requirements.
- Leadership and experience being part of a large team.
We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
Apply today!
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Seniority level
Associate -
Employment type
Full-time -
Job function
Project Management and Information Technology -
Industries
IT Services and IT Consulting
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