Service Designer

Our big brand, national retailer is growing!

Join a dynamic design team and apply your background and skill to a growing, fast-paced organization to help consumers.

Long term, 40 hour per week contract opportunity, with strong chance to extend beyond the intially-slated 4-6 months. Also, eligible for health, vision, dental and 401k benefits.

Some of What You'll Do Each Day:

• Guide product, research, design, technology, and business teams through complex service design processes, applying a diverse toolkit of human-centered design methodologies.
• Design and facilitate workshops to align and ideate with cross-functional teams.
• Champion user-centered research and support research partners to uncover user pain points and opportunities. Translate insights into exceptional, end-to-end service experiences.
• Navigate shifting priorities to provide clear direction and input on product definition, tying efforts to broader organizational goals.
• Inform the roadmaps for teams to achieve recommended service experiences. Understand technical constraints and tie recommendations to business value.
• Own deliverables across the entire service design engagement—including journey maps, service blueprints, ecosystem maps, and service prototypes to explore and evaluate concepts.
• Clearly communicate visions and concepts, helping stakeholders at all levels to understand and buy into recommendations.
  
  

Here's What You'll Need To Qualify:

• Master’s degree in Service Design, Product Design, Interaction Design, Human Factors, User Interface Design, Psychology, or related field
• Experience in adjacent design fields such as user experience design or product design
• Experience in a design consultancy and/or within a larger company
• Experience in the healthcare and/or retail industries
  
  

Start date by mid September, ideally!

At WunderLand we’re zealous about helping our customers increase customer reach, engagement, advocacy, and brand loyalty through digital, creative, marketing and communications channels. WunderLand’s mission is to be the go-to partner for digital, creative, and sales enablement services, and a premier employer for creative and digital specialists. It is WunderLand Group’s practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available. WunderLand Group is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.