Hold an Associate's Degree or equivalent, along with relevant work experience
Possess a minimum of 2 years of end-user technical and/or call center experience
Demonstrated proficiency in Microsoft Office applications and working knowledge of Windows Operating Systems
Technical customer support and/or call center experience, with a knack for assisting individuals of varying technical abilities
Flexibility to work in a 24x7x365 environment, with rotating weekend, holiday, and overtime shifts
Obtain Support Center Analyst certification and ITIL Foundation Certification within the initial 12 months of employment
Adhere to COVID-related mandates
Responsibilities
As a Service Desk Support Specialist, your key responsibilities will include:
Providing user support for all business lines and relevant application software, system software, desktop/PC hardware, telephony hardware, internet network, storage network, WAN network, and security access management
Offering first-tier technical/user support for all business lines and related applications
Troubleshooting incidents and resolving requests through phone, chat, and email utilizing the Service Desk Manager ITSM platform.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Global Channel Management, Inc. by 2x