Service Director

Job Description:

Due to the expansion of our new state of the art facility Airport CDJR is looking for a qualified Service Director. Successful candidates will have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful. The right candidate would demonstrate the ability to build a rapport with the customer base and employees, understand their needs and provide an excellent service experience. All applicants should be able to effectively communicate, work hard, and be interested in a career with long term potential.

Qualifications:

A minimum of three years experience in automotive service management

Valid driver's license and clean driving record required

Professional appearance and work ethic

Strong written and verbal communication skills

Great attitude and energetic personality with excellent customer service skills

Ability to work independently and self-motivate in a fast paced environment

Job Responsibilities:

Communicate in a professional courteous manner with customers and employees

Promote sales of appropriate services, parts, and accessories associated with each customer

Maintain daily sales, production records, and reports as required by dealership management

Monitor and control all warranty activity and stay in compliance with manufacturer warranty guidelines

Ensure the service department meets all CSI and financial goals.

Hire, train, develop and motivate service department personnel and monitor their performance

Establish and maintain common courtesy shown to customers by all service employees to promote customer satisfaction

Handle customer complaints tactfully, promptly, and with concern for the customer

Maintain a clean and safe work environment and ensure all shop equipment is in proper working condition

Benefits:

Health, Dental & Vision Insurance

Competitive Pay

Paid Vacation and Holidays

Ongoing Applicable Development including Paid Training

Team-Oriented Professional Work Environment

401(k) including Employer Match