Service Engineer

Electric Machinery Company LLC, a division of WEG Electric Corp.

Minneapolis, MN

Position: Service Engineer

Department: Engineered Services Department

Primary Objective Of Position

Electric Machinery, WEG is looking for a Service Engineer to provide industry-leading service for large industrial motors and generators to our customers worldwide. In this role, you will be required to provide timely technical support of all EM products on installation, repair, rerate, modifications, refurbishment, parts, and training. The successful candidate will resolve service requests or complaints promptly and effectively, review warranty claims, and travel to customer sites to resolve issues needing in-person technical assistance. The position will require up to 50% travel, both domestic and international.

Responsibilities Include

• The candidate will show a high level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
• The candidate will oversee service projects, directing EM staff and serving as the customer point-of-contact.
• The candidate will analyze field data, recommend corrective action, and write and edit service reports on factory repairs and field service work.
• The candidate will organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
• The candidate will be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
• The candidate will be required to use a variety of electrical test equipment, hand/power/ measuring tools, and will occasionally be required to lead, schedule and supervise a team of technicians.
• The candidate will deliver and explain quotes to the customer, ask for and close the sale.
  
  

Qualifications

• B.S. degree in Electrical, Industrial, or Mechanical Engineering.
• Knowledge of motors and generators, power generation systems, petro-chemical operations systems, paper, and other general industry systems.
• Working knowledge of electric motors, generators, and controls is preferred
• Demonstrated sense of urgency to affect timely response and resolution to customer requests.
• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
• Demonstrated project management skills, including direction of technical and non-technical staff and customers.
• Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
• Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
• Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
• Physical ability to travel freely within manufacturing and office facilities.
• This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
• Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
• Ability and willingness to wear fall protection equipment.
• Physical ability to lift and carry 25 pounds.
• Physical ability to travel via public, commercial or personal transportation.
• Must possess an insurable driver’s license.
• Must possess a valid Passport.