Service Line Director for Biltmore Cardiology

Summary

The Service Line Director will work collaboratively with the group/market leadership and home office strategy function to establish transformative service line growth strategies, develop operational plans and drive execution. The incumbent will evolve the service line in a manner that best fits the strategic imperatives of the company which will aim to deliver outstanding patient outcomes, grow volumes and increase revenues.

The incumbent will develop a strategically oriented, consumer focused strategy that enables the group/market to achieve a sustainable financial and competitively differentiated service line model that optimizes physician engagement. The incumbent will collaborate in and across local hospitals in the market and with home office leadership to develop business cases to support CAPEX investments and ensure quality resource and asset utilization. Finally, the incumbent will be a critical member of group/market leadership team to identify market insights that are used to develop an annual service line strategy that is integrated into annual financial plan.

Responsibilities

• Serves as a subject matter expert in the field and is knowledgeable of current and possible future policies, practices, trends, technology and information affecting the service line
• Works in collaboration with business leaders to develop strategic and tactical plans with activities to position the market in the top ranking.
• Completes service line gap analysis between current and future states; develops actions plans to evolve service line
• Identifies and assesses programs, projects and initiatives and technology to enhance value; takes necessary steps to achieve successful implementation/installation
• Participates in workforce planning and decision making
• Works collaborative with physicians and leadership to develop, monitor and communicate performance metrics and initiates plans for improvement
• Collaborates and renders opinions on capital projects and resource allocation
• Identifies best practices and works with physicians and business leaders to size and scale practices across the market
• Assists with physician engagement, recruitment and retention
• Co-leads local service line physician and/or multidisciplinary committees
• Participates in the selection of local physician leadership and assists leadership in developing medical administrator duties and responsibilities
• Identifies and implements opportunities for cost improvement and efficiency initiatives
• Works collaborative with individual hospital service line teams
• Maintains and implements the group wide service line strategic plan
• Demonstrates ability to relate well to others, build rapport and constructive relationships by using diplomacy and tact
• Assists in research activities
• Upholds Tenet’s ethics and compliance program
• Foster a culture of collaboration and teamwork, with a dedication to patient care and quality outcomes
• Works in collaboration with leadership to ensure compliance with regulatory standards.
  
  

Core Competencies

Drive Organizational Success

• Translates complex strategies into aggressive and achievable team/individual goals, targets and action plans that deliver results (e.g. local employer outreach strategy, with target employers, assigned leads, and defined approach).
• Creates focus, energy and commitment to key Tenet operational initiatives (e.g. highly visible champion for Tenet initiatives such as TGI, MPI, etc.).
• Maintains ongoing feedback, measurement and assessment processes that determine progress to plan and, if necessary, lead to course correction (e.g., weekly reporting and team dialogue of physician sales activities).
• Builds consensus and commitment among various stakeholders, often with competing priorities (e.g. bringing physicians, managers, and employees together to improve patient service).
  
  

Use Astute Judgment

• Demonstrates intellectual curiosity by seeking out new information and market awareness, and uses that knowledge to improve the business (e.g., identify a weakness of a competitor in a service line, and bolster the facility image in that service).
• Uses a fact-based approach to assessing and designing solutions, and resists acting exclusively on anecdote (e.g., measuring market share by service line, vs. responding to a physician comment of a competitor’s strength).
• Understands and addresses complex issues in the critical areas of healthcare, including payer mix, regulatory/legislative changes, physician partnerships, and acquisitions/divestitures.
• Defines unambiguous strategies for growth and operational excellence (e.g., identifies specific, aggressive goals for physician and patient satisfaction scores, BSC targets).
• Understands financial indicators/levers and delivers earnings and cash flow at or above budget, regardless of changes in the environment (e.g. pursues incremental and significant improvements in productivity and revenue generation).
• Critically and logically evaluates strategic and operational alternatives and selects tactics that mitigate cost risk and maximize revenue potential (e.g., prioritizing capital investment based on ROI, physician relationships, safety, etc.).
  
  

Lead Boldly

• Takes decisive action in high stakes situations, times of crisis and uncertainty (e.g., responds to local disasters, such as a hurricane).
• Takes calculated risks to stay competitive in the industry/market (e.g. recruiting a physician when facility has an existing practice group).
• Promotes or asserts own position and ideas (e.g. believes in the value of new HIT system, and actively promotes it to physicians).
• Champion’s new ideas and initiatives that create operational/strategic advantage (e.g., implement a new nursing care model).
• Seeks out and decisively confronts and resolves issues or barriers to success, including uncompetitive or ineffective processes, practices and people (e.g., challenges a specific billing practice).
  
  

Shape Strategy

• Develops progressive physician/facility strategies that achieve/exceed service, quality, growth, and cost targets year after year (e.g., a facility master plan, partnership with a local LTAC).
• Develops and communicates strategies that achieve competitive advantage, in areas such as productivity, quality, culture, talent, internal/external volume and revenue growth initiatives.
• Builds a credible, high return physician growth/replacement strategy that recruits and retains first rate medical staff (e.g., targeting a specific medical group, recruiting from specialized facilities for sub-specialty talent).
• Counters competitive threats by leading distinctive change initiatives (e.g., building a free standing ER to defend service area).
  
  

Earn Unwavering Trust

• Demonstrates high visibility networking and interacting constantly with key stakeholders to inform and advise on strategic initiatives, progress, healthcare trends, etc. (e.g., speaks at community events, sits on local boards).
• Builds solid effective relationships with physician partners, payers, and customers (e.g., meets with key physicians quarterly).
• Exhibits excellent communication, presentation and listening skills that secure commitment and alignment.
• Maintains high ethical standards and integrity consistent with Tenet values and compliance expectations.
  
  

Candidate Experience, Attributes And Education Requirements

The incumbent requires a minimum of five years of equivalent job related experience. The candidate will have a demonstrated track record of success in the field with proven abilities in navigating complex healthcare systems, developing high quality relationships, short and long term strategic business plans, driving execution across multiple levels of the organizations and consistently delivering desired outcomes.

• The successful candidate will be an effective business leader, with strong healthcare industry experience. Specific service line experience is preferred.
• Strong operator having solid experience in both developing and executing small and large scale service line strategies.
• Demonstrated, sophisticated understanding of healthcare and facility financial matters
• Proven capability to consistently produce positive service line margins in a complex and competitive environment.
• A proven background in developing and implementing successful strategies that ensures delivery of high quality, cost effective healthcare.
• Demonstrated ability to understand and incorporate multiple stakeholder needs into a high quality business case that drives positive growth.
  
  

Professional Attributes

• Must have independent judgment and decision-making capability. Excellent employee relations skills.
• Ability to think strategically and possessing the communication and leadership skills to follow through on development plans.
• Demonstrated success in balancing cost, quality and innovation to deliver successful results
• Superior knowledge of healthcare trends and legislation combined with strong business acumen.
• Demonstrated expertise in the acquisition, development and consolidation of service lines.
  
  

Personal Attributes

• The ability to communicate effectively with diverse constituencies and to deliver high quality written and verbal presentations. Astute interpersonal, public relations and negotiating skills. Excellent interpersonal skills; and a dedicated listener.
• One who encourages feedback and collaborative efforts in his/her staff in order to promote a higher standard of patient care, cost effective delivery of services, and a team-oriented culture.
• An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
  
  

Education/Certifications

An undergraduate degree in Business, Health Care Administration, or related field is required. A Master’s degree is strongly preferred.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.