Service Manager

Have you ever used the self-checkout in a Target Store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,200 global associates, 7 manufacturing sites, and 12 corporate offices

If you are interested in making a global impact, we are looking for a full-time Technical Service Manager responsible for the Kansas City / S t. Louis and surrounding area territory.

About

About the role:

The Technical Service Manager will be responsible for providing a high level of customer service and satisfaction by resolving reported daily equipment and/or technical problems and demonstrating and enforcing consistent high-quality standards. In addition, this position has a strong responsibility for growing the branch service operation, recruiting, supervising, scheduling and participating in technician tasks.

Responsibilities

Responsibilities and Duties:

• Recruit, hire, direct, manage, coach and mentor field service technicians throughout the branch geographical territory
• Participate in the recruitment and daily supervision of Administrative Assistants
• Review and evaluate performance of branch field service technicians and where applicable Administrative Assistants
• Organize and implement branch service contracts and service programs in a manner which assures branch service department profitability
• Scheduling of inspections for timely service performance to avoid any inspection credit write-off's against the service branch
• Timely review and evaluation of PMIA related statements including two-month renewal listings, customer detail master list, contract activity, credit report of service commission, revenues and inspections
• Working knowledge of Profit and Loss Service statements
• Working knowledge of service department expenses
• Review technician service call reports and processing of other service paperwork and reporting
• Management of branch parts inventory and technician/remote customer inventories
• Demonstrate and enforce strict and consistent quality standards and compliance of all company policies, procedures and safety regulations
• Oversee field service technician use and maintenance of company provided assets including fleet vehicles, tablet computers and mobile phones
• Approval of employee time and attendance reports using ADP on-line application tool
• Extended service coverage hours and "on-call" when required
• All other duties as required
  
  
  

Requirements

Job Requirements:

• Field service management experience
• 3+ years of field service experience and a formal technical program and/or
• 5+ years of progressively responsible field service experience, or equivalent
• Proficient in MS Office applications particularly Outlook and Excel
• Thorough understanding if iOS and MS Operating Systems and PC networking
• Impeccable integrity with ability to gain access to highly secured environments
• Occupational licenses may be necessary to obtain depending on territory/accounts
• Proficient with electro-mechanical and software applications technologies
• Ability to plan and execute group training sessions
• Ability to mentor employees with respect to career and professional goals
• Able to commit to and meet project deadlines
  
  
  

Qualifications And Required Skills

• Required to travel, drive and be on the road servicing equipment at clients in the assigned branch geographical territory. The amount of time calling on and servicing clients in the field will range from 40-80% and will depend on branch size and staffing levels
• Some long drive times are encountered depending on geographical territory covered
• Available for periodic travel to Corporate Office for training classes
• Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites
• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 50% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments depending on branch size and staffing levels
• Ability to stand for long periods up to 75% of the time while servicing some equipment
  
  
  

Key Attributes For Success

• Excellent verbal and written communication skills and the ability to wite or speak about complicated issues in a manner that will be understood by all
• Strong attention to detail - able to proof their own work and the work of their staff to make certain that pay information and other important details are entered and tracked properly
• Excellent math skills as need to process data
• Personable, approachable and able to work with all levels of the organization
• Positive personality even in the most dire of situations
• Exceptionally well organized and able to prioritize their work
• Ability to set and track goals for themselves
• Ability to multi-task and work on multiple projects
• Ability to motivate others and create a positive team environment and spirit
  
  
  

We Offer

• Competitive salaries
• Paid time off
• Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401K with Company contribution
• Community involvement
  
  
  

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com .

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

#CPI 1 #REMOTE