Service Manager - Pest Control
Service Manager - Pest Control
The Shield Companies
Burlington, WA
See who The Shield Companies has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
$70,000.00/yr - $75,000.00/yr
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
Currently, we are hiring for a Service Manager in your area! The Service Manager is an integral part of the branch management team. Our ideal candidate enjoys creating and managing efficient systems, is a hands-on problem solver, has experience with physical and technical work, and has a passion for exemplary customer service.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!
Pay And Benefits
The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!
For this role, we offer
We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations
The Service Manager manages and leads the Field Manager(s) and the team of Service Technicians who are responsible for completing the routes and services for our regular customers. The Service Manager hires and trains Service Technicians to provide best-in-class service to our valued customer base.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below
SEAC
Currently, we are hiring for a Service Manager in your area! The Service Manager is an integral part of the branch management team. Our ideal candidate enjoys creating and managing efficient systems, is a hands-on problem solver, has experience with physical and technical work, and has a passion for exemplary customer service.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!
Pay And Benefits
The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!
For this role, we offer
- Competitive salary ($70,000-$75,000 DOE)
- Additional compensation opportunities
- Paid time off
- Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
- Vacation - begins at the equivalent of 7 days per year with an additional day per year of service capped at 14 days
- 10 company-paid holidays
- Benefits (employee as well as family)
- Medical
- Health Savings Account (HSA)
- Dental
- Vision
- Voluntary Life
- Short-Term and Long-Term Disability
- 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
- Employee Assistance Program
- Rally Health and Wellness Program
- Employee and Friends/Family Discounted Pest Control Services
We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations
The Service Manager manages and leads the Field Manager(s) and the team of Service Technicians who are responsible for completing the routes and services for our regular customers. The Service Manager hires and trains Service Technicians to provide best-in-class service to our valued customer base.
- Interview, hire and train Service Technicians on technical and customer service aspects of the role
- Educate Service Technicians on sales assist leads and how to identify new service opportunities for the sales team
- Perform necessary field training for current and new Service Technicians
- Maintain audits of customer accounts, resolving any customer inquiries, issues or complaints
- Review online service reviews and administer coachings for Service Technicians, accordingly
- Maintain familiarity with industry-specific state and local laws and regulations
- Partner closely with Field Manager, Service Technicians, and sales professionals to ensure business effectiveness and efficiency
- Perform routing and special route scheduling, including but not limited to managing weekend and/or early/late service appointments
- Review ride-along notes with Field Manager and use findings as training material for team
- Manage and maintain inventory management systems
- Manage and maintain GPS driving system and review data regularly
- Complete daily service ticket audits including those involving additional services
- Run service routes as needed/assigned, which may include high priority or emergency save routes
- Assist General Manager with incident reporting
- Adhere to assigned expense budget and submit expenses via company card/expense system
- Participate in weekly key manager meetings (KMMs)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
- The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move over 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
- While performing the duties of this job, the employee regularly works in outside weather conditions and can be regularly exposed to extreme temperatures, including wet and/or humid conditions.
- The noise level in the work environment is usually moderate.
While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below
- High School Diploma or GED
- 1+ years of customer service, customer retention, and/or training experience
- 2+ years of management experience, specifically pest control or fleet management experience
- Must be 21 years of age or older and possess an active driver's license with an MVR that meets insurance requirements
- Are willing to work Monday - Saturday and some holidays
- Must earn and maintain state-required training (provided) and pest control licensing
SEAC
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Consumer Services
Referrals increase your chances of interviewing at The Shield Companies by 2x
See who you knowGet notified about new Service Manager jobs in Burlington, WA.
Sign in to create job alertSimilar jobs
People also viewed
-
Store Manager in Training - Grow Your Career with Us!
Store Manager in Training - Grow Your Career with Us!
-
Department Manager $20-$25/AN HOUR
Department Manager $20-$25/AN HOUR
-
Store Manager in Training - Grow Your Career with Us!
Store Manager in Training - Grow Your Career with Us!
-
Emerging Store Manager
Emerging Store Manager
-
Business Operations Manager
Business Operations Manager
-
Retail Assistant Manager
Retail Assistant Manager
-
Part Time Lead
Part Time Lead
-
Assistant Branch Manager I
Assistant Branch Manager I
-
WA - Perm. Full-time Clinical Manager Surgical Services, Days, **Must live in Washington** - Mount Vernon
WA - Perm. Full-time Clinical Manager Surgical Services, Days, **Must live in Washington** - Mount Vernon
-
Assistant General Manager
Assistant General Manager
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More