Service Support Analyst- Expert

Primary Location: Raleigh, North Carolina

W2,US Citizens

V-Soft Consulting is currently hiring for a Service Support Analyst- Expert for our premier client in Raleigh, North Carolina.

W2, US citizen

What You’ll Need

Technical Requirements and Certifications »

Education And Experience »

• Unpack PC boxes and stage for i-tagging 2 Years
• Assist with testing new PC models 2 Years
• Work tasks & perform data updates in ServiceNow system 2 Years
• Process PCs & delivery for State Surplus 2 Years
• Performing lifecycle replacements 2 Years
• Provide PCs to customers 2 Years
• Image/Provision PCs 2 Years
• Use Sharepoint for file management 2 Years
• Win 10, 11 knowledge preferred Basic knowledge of Mac OS helpful M365 knowledge preferred 2 YearsOrganizing PCs and parts in stock rooms 2 Years
• Perform updates in AssetWorks system 2 Years
• Assist with PC pickups, deliveries, shipping 2 Years

Knowledge, Skills And Abilities »

• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users
• Technical assistance, support, and advice to end users for hardware, software, and systems

What You’ll Do

Job Responsibilities:

• We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft.
• split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

Interested?

Qualified candidates should send their resumes to dchoudhary@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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