ServiceNow Business Analyst
ServiceNow Business Analyst
Donato Technologies, Inc.
United States
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Required Skills
Job Description
Job Description
- Shadow Product Owner with the Customer Product Owner, explaining the ServiceNow OOTB capability
- Ability to baseline current business process and operating model
- identify areas of improvement collectively with solution team and target application
- define to be business process by persona and scenario. Build process documents required
- Decompose features into user stories w/testable acceptance criteria (including reporting acceptance criteria if applicable)
- Understand the overall product vision including customer experience, define the approach within the scrum team and ensure it is communicated to all scrum team members
- Engage with UX and development teams to work on backlog grooming, prioritize bug fixes, UX improvements and feature expansion/elimination
- Ensures grooming is taking place at the right speed - team maintains 2 sprint groomed backlog
- Negotiate prioritization of dependencies with other Product Managers - commit to dependencies opened against the team
- Attends demo and accepts stories that meets Definition of Done
- Communicates clearly and regularly about the user stories and the connection to the features (customer/business requirements)
- Understands the scope of technical debt and collaborates with development/architecture for definition and prioritization of technical debt backlog items
- Provides inputs for release management on defect criticality or related issues to facilitate production deployment decisions
- Help drive roll out and adoption
- Build user manuals and work instructions for Go-live / operations
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Seniority level
Associate -
Employment type
Full-time -
Job function
Research, Analyst, and Information Technology -
Industries
IT Services and IT Consulting
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