ServiceNow Functional Consultant
ServiceNow Functional Consultant
Hexaware Technologies
United States
See who Hexaware Technologies has hired for this role
Hexaware is hiring ServiceNow Functional Consultant for REMOTE position with minimum 10+ years' experience. Interested candidates may apply here.
ServiceNow Functional Consultant
Work Type: REMOTE (Candidates within US may apply)
Client Location: McLean, VA (Work Timings: 9 AM ET to 5 PM ET)
Job Type: Fulltime/Contract (Lomg Term)
Primary Tech skills:
ITIL
ServiceNow (ITSM)
Service Portfolio Management
Service Catalog Management
Service Request Management
Implementation Experience
Job Description:
Role Overview:
ITSM Functional Consultant – Service Design, a self-driven individual who would be responsible for providing IT services cataloging & functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams
Job Description:
1. End-to-end IT service cataloging and redesigning covering below:
a. As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
b. Planning for future service
c. Re-engineering of service/offerings & respective workflows
d. Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
e. Integration & functional designing, user stories creation, wireframes
f. KPIs & reporting configuration
g. Build test scripts, functional testing, pilot training.
h. Training material, trainings
i. Hand over to support, supporting OCM etc.
2. Implementation of redesigned service using ITSM tools like ServiceNow etc.
3. Identify automation opportunities and driving implementation of the same
4. Work closely with ServiceNow developers in Agile method to get redesigned service implemented
Key skills:
· BE/B. Tech (minimum), MBA (IT/Operations) is preferred.
· Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experience.
· Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred).
· Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
· Excellent English communication skills, both written and verbal, including business writing skills.
· Experience of performance data analysis of ITIL® processes.
· ServiceNow certification is preferred but not a must.
· Product Owner trained.
· Ability to work with all levels of client and internal resources.
· Ability to organize, delegate, and leverage resources to accomplish objectives.
· Supervisory skills and the ability to leverage support from other parts of the organization.
· Organizational and time management skills.
Desired Skills:
· ITIL®/ITSM Functional Process Consulting or Process Management Lead.
· ITIL® Intermediate or Expert certified.
· ISO 20000 Auditor is plus.
· IT & respective technology alignment.
· Project Management trained is preferred.
· Strong customer service orientation.
· Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement.
· Comfortable with and effective using MS Office applications including Visio.
· Close attention to detail and accuracy.
· Deadline driven and results oriented.
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management.
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Hexaware Technologies by 2x
See who you knowGet notified about new Functional Consultant jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Entry-Level SAP MM Consultant , Remote
Entry-Level SAP MM Consultant , Remote
SAPSOL Technologies Inc. : Systems and Process Solutions for your Enterprise
-
Lead Information Technology Specialist
Lead Information Technology Specialist
-
Solution Consultant
Solution Consultant
-
Technical Consultant
Technical Consultant
-
Consultant - CTO
Consultant - CTO
-
Solutions Consultant
Solutions Consultant
-
Kronos Consultant
Kronos Consultant
-
S/4 implementation consultant.
S/4 implementation consultant.
-
System Implementation Consultant
System Implementation Consultant
-
Workday Consultant
Workday Consultant
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More