Excellent communication and interpersonal skillsAbility to work well under pressure and meet deadlinesServiceNow knowledgeexcellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.Provides leadership in any one of these key ITIL areas: Incident Mgt, Problem Mgt, Change Mgt and Event Mgt.Work independently to lead resolution activities for complex enterprise impacting MIs, MICs and impactful incidents by engaging IT resources throughout the organization.
Prioritize incidents according to their urgency and influence on the business and assign priority to the major incident as per the specified guidelines
Competencies
Incident Management, Digital : ServiceNow_IT Service Management
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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