The Foreman will assist the Service Manager with the overall operation of the service department shop in a manner that meets the needs of all internal and external customers.
Basic Functions, Duties, And Responsibilities
Perform daily administrative and operational activities in the service department to include the following:
Daily creation of work for shop technicians including acquiring and organizing job preparation technical information.
Review Shop Technician reports daily for accuracy, appropriate detail, and completion.
Direct track shop technician (s) daily activity, if applicable at the branch.
Daily communication with shop technicians on job progress.
Assist shop technicians as it relates to technical support and parts identification/ lookup.
Review and sign off on all shop work orders prior to closing.
Manage the Open Work Order Report for shop work orders.
Gather warranty information for claim filing efforts.
Capable of creating and presenting a repair estimate or quote for shop work
Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
Assist in maintaining care and custody of all company owned tooling.
Communicate progress on shop work including change of scope scenarios to Service Manager and customers for approval.
Maintain a high level of communication with others within the service department
Responsible for shop and facility grounds organization and cleanliness.
Special projects as assigned
Must have High School Diploma or equivalent, a 2 year technical degree or comparable military training is preferred
Must have 5 or more years Komatsu Technical experience
Must have some experience in the supervision of others.
Must have a good working knowledge of equipment operations and mechanical functions.
Must have excellent written and oral communication skills.
Proficient with a computer for administrative use including Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
Capable of working with limited supervision / self-starter
Must be capable of dealing with the various personalities and skill set levels of technicians. Strong organizational skills
Must be a team player, comfortable in a group setting.
Ability and initiative for continuous learning.
Problem solver.
Capable of initiating follow-up and expediting work.
Maintain excellent customer relations.
Must be able to pass a background, physical, and drug screen
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Machinery Manufacturing
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