Social Work Case Manager

Who We Are

We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child's existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What We Live By

We’re guided by our five core values:

• Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
• Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
• Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
• Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
  
  

What You’ll Do

As a case manager with Imagine Pediatrics, you will work with the families of children with complex behavioral, medical, and social needs providing psychoeducation, emotional support, care coordination, and support in navigating the healthcare system. You leverage an integrated technology platform and are complimented by an entire interdisciplinary team including MDs, APPs, RNs, CTAs, mental health therapists, community health navigators, pharmacists, and dietitians. Your primary responsibilities will include:

• Providing continuity of care for our patients and their families
• Identifying and solutioning for care gaps and service needs
• Complete assessments with family and assist IDT team with the development of the plan of care, integrating patient/family preferences and values
• Collaborates with patients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining financial stability, conducts activities and monitors the service environment in a manner to maximize client success and well-being
• Creating plans for high-stress treatment situations, such as mental health crises, behavioral issues, and family conflict
• Providing proper education on risk prevention to patients and their families
• Advocate for resources and removal of barriers and connect families with available resources 
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress  
• Represent Imagine Pediatrics commendably to patients, families, providers, and community 
• Provides telehealth visits
• Fully remote with 10% travel may be necessary for training/education (potential overnight)
• Performs other duties and assumes other responsibilities as assigned by manager
  
  

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• Bilingual Spanish strongly preferred. 
• Work hours are from 930am-630pm (CST) Monday-Friday
• Willingness and ability to accommodate patient scheduling needs.
• Compassion, especially when patients are experiencing complex issues
• Exceptional written and oral communication skills, to present a care plan to patients so they understand fully
• Exceptional listening skills, to understand what patients need and develop a plan that fosters self-management and self-efficacy
• Organizational skills, to manage all the moving parts of patient treatment planning and care
• Cultural competence, to understand and value patients’ and colleagues’ unique perspectives
• Solution focuses mindset, advanced problem-solving skills, and a positive attitude
• Ability to communicate effectively with a diverse audience
• Masters’ degree with major course work in social work (MSW) required
• Minimum three (3) years of post-graduate experience in social work or closely related field required
• Minimum of two (2) years of experience in case management required
• CPS and foster care experience highly preferred
• Experience with pediatric population and family systems required
• Knowledge and application of motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs
• Knowledge of social work including crisis prevention and stabilization
• Experience with providing telehealth services preferred
• Knowledge of outlook, Microsoft office, and ability to work in online platforms
  
  

What We Offer (Benefits + Perks)

We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks: 

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer
  
  

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.