SOD Sr Performance Manager

Position Title and Job Location

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Sr Performance Manager is responsible for providing proactive post-implementation support for all assigned customers. The focus of this support is to drive software utilization, increase trip count and build overall customer satisfaction with RedCap.

What You’ll Do

• Complete simple to moderately complex tasks related to consultations for customers
• Develop professional relationships at assigned customer sites
• Assist with on-site installations as needed
• Work independently with minimal supervision
• Develop a client specific strategy for each underperforming dealer in efforts to encourage usage of RedCap
• Be a company wide resource for the product as well as assigned customers
• Provide leads for additional products and services RedCap currently offers or will offer in the future
• Provide leads for RedCap products at additional dealerships
• Monitor usage of RedCap solutions at assigned customer sites to uncover potential unhappy customers
• Updates Salesforce with all relevant activity on a timely basis
• Completes all assigned projects by requested deadlines
  
  

What You’ll Bring

• Proficient in Microsoft Office Suite
• Experience presenting to high-level managers, groups and One-on-One
• 5+ years of experience working directly with customers
• Bachelor’s Degree or equivalent work experience
• Experience with Salesforce
• Experience in the automotive industry – Retail, Manufacturer or Vendor
• Ability to conduct on-line consulting engagements
  
  

All other related and/or additional responsibilities that may be required or assigned

• A field based position
• Extensive travel may be required – up to 100%
• Ability to obtain a personal credit card in order to rent cars, purchase airline tickets, etc
  
  

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.