Software Implementation Specialist

Our Company

At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.

PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.

PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.

Magic Touch is a technology company that provides software solutions tailored exclusively for dental manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Seamlessly Efficient is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Seamlessly Efficient may be the right place for you.

The position is based in San Marcos, CA working in the office 5 days a week.

Requirements

TECHNICAL TRAINING EXPERIENCE IS A MUST

• Strong technical training of various segments of the software to prospects and clients
• Delivers group and or individual instruction and training covering a range of technical, and or operational areas of the software
• Prepare and deliver an overview of the software to prospects
• Provides and maintains a happy, friendly, and professional demeanor when providing software support to all customers.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology
• Skill in preparing instructional aids and plans
• Learn the ins and outs of the proprietary software and present it to clients as needed
• Strong customer service skills and professional email and telephone etiquette
  
  

Assist In New Client Implementation Experience

• Perform implementation tasks (project management)
• Track and provide reporting on projects and activities for new clients
• Maintain and track milestones, ensuring deadlines are not missed. Coordinates regularly scheduled meetings with clients as needed and does not rely solely on email.
• Actively manage assigned deployment documentation and associated communication with all parties internal and external for these projects.
• Drive decision-making in project meetings with the help of the Manager and other internal resources to ensure timelines are met.
• Delegate action items as needed to support staff, database team, and training department.
• Follow through ensuring work is completed on time so as to not slow down the project.
• Strong interpersonal and communication skills and the ability to work effectively with wide range of constituencies
• Ability to design, develop, implement, and evaluate responsive programs and initiatives including training plans, curricula, and methodology
• Act as company liaison to clients
  
  

ASSIST IN TECHNICAL TASKS WITH BASIC KNOWLEDGE

• Understanding and managing Data Conversion Projects
• Crystal Reports pertaining to client-facing documents.
• Crystal Reports pertaining to client-facing documents.
  
  

General Requirements

• Proficient in MS Office, MS Windows both server and desktop
• Excellent written and oral communication and documentation skills
• Strong critical thinking and problem-solving skills
• Good time management skills
• Highly motivated and a self-starter
• Able to work well in a team environment
• Have the flexibility to work in other non-training areas as assigned by the manager
• Performs other related duties as assigned or requested by management including but not limited to software updates and upgrades
• Travel may be required
  
  

Minimum Qualifications

• Bachelor's degree or 4 years in a related technical field
• Minimum 4 years of experience directly related to the duties and responsibilities specified
• Comprehensive knowledge of training plan, curriculum, and aid design and development
• Knowledge of implementation and facilitation of technical, operational, and/or specialty training events and program
• Teaching and facilitation skills
• Minimum of 2 years of Project management experience
• Ability to assess training needs and objectives
  
  

At Magic Touch (part of the PracticeTek family of companies) we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050 - $68,650 for this position.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.

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