From growers to suppliers to consumers, the agriculture and food ecosystem is facing a fundamental shift that is reshaping the future of food. At Smartwyre, we’re helping our customers adapt to this changing environment by leveraging data and technology to make more informed business decisions. AgTech is poised for digital growth and we’re at the center of that opportunity.
Today, Smartwyre consists of a team of approximately 100 full-time professionals organized across our Product, Engineering, Customer Success, Data Operations, Marketing, Sales, and Corporate functions.
We’re a "remote-first" company with core teams in Denver, CO; Raleigh-Durham, NC; and London, United Kingdom. Come join us!
About The Role
The Software Onboarding Specialist role is responsible for supporting Smartwyre customers through their Smartwyre DTS onboarding journey. You’ll be responsible for the following:
Working with customer to identify standard file formats compatible with our software upload functionality
Developing recommendations for logical rule creation to transform customer data into useable state
Training customers on data upload best practices and functionality
Managing error handling support for customers during onboarding and future uploads
Assess needs across customers and suggest enhancements of tool to Integration/Product team
Translating the connection between data elements that customers provide and how our software uses them to better advise customers
Our Ideal Candidate
You have a passion for working with data and have earned a Bachelor’s degree or equivalent in Data Information and Analysis, Information Technology or Business with technical expertise
You’re excited to use your 2-4 years of experience helping customers solve technical software problems
You're a great communicator with excellent written and verbal communication skills
You build strong relationships (internally and externally) to help solve problems collaboratively
You’re a power player using Microsoft Excel, CSV, and EDI formats skills to quickly organize data
You love solving data problems with conditional logic-based rules and cross reference tables
You’ve spent 1-3 years working with relational databases and SQL
You possess grace under pressure to thrive in a fast-paced environment, maintaining professionalism while under tight timelines
What we offer
Competitive salary
Healthcare
401k contribution match
Remote working culture
Please know we are currently not hiring candidates that reside in any of the following US states: CA, OR, WA, NV, AZ, NY, MA, IL, MI, NJ, CT, OH.
$55,000 - $65,000 a year
Compensation package includes incentive bonus target.
Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
Industries
Software Development
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