Solutions Architect

Nivoda: Where Innovation and Gemstones Meet

At Nivoda, we are passionate about empowering jewelry retailers and gemstone suppliers to thrive in today's dynamic market. As the leading B2B diamond and gemstone marketplace, we are dedicated to providing an exceptional platform that connects jewellery businesses of all sizes with the global diamond supply.

Our team of over 400 dedicated employees, many with a wealth of industry experience, have meticulously developed our award-winning platform that addresses the unique challenges of the jewellery sector. With Nivoda, you can buy and sell diamonds securely, efficiently, hassle-free, and at the most competitive prices.

Engineering At Nivoda

Technology is at the heart of Nivoda’s business, powering everything we do. Within our remote-first team, we foster a culture of innovation and collaboration where engineers can thrive. Join us and be part of a dynamic environment that values creativity, empowers individuality, and recognizes excellence. Together, we push boundaries to deliver groundbreaking solutions and leave a lasting impact on the global industry.

What You'll Do:

As a Solutions Architect for Feeds & APIs, you will be responsible for the technical relationship for Nivoda’s customers who are integrating their systems with Nivoda’s Platform. You will assist customers with their technical product questions and guide them through the process of going live with the Nivoda Feeds. You will work closely with internal and external partners, including product, sales and operations to handle and optimize customer relationships through Feeds integrations. You are adept at collaborating with cross-functional teams and enjoy pivoting between technical development and client-facing support.

Responsibilities

• Deeply understand the technical implementation of our feeds, allowing collaboration with developers from partner companies to coordinate API integrations and address technical challenges.
• Work with global teams such as product and sales to handle key technical relationships with customer IT teams and derive maximum value for our customers
• Collaborate with customers throughout their lifecycle via email, ticketing system, and/or video calls ensuring clear and effective communication.
• Produce comprehensive documentation and example implementations, facilitating smooth onboarding and handover.
• Translate customer requirements into technical specifications and drive implementation of necessary functionality.
• Provide API support to customers, troubleshooting issues and ensuring smooth integration of feed systems with their platforms.
• Demonstrate a passion for problem-solving and debugging, effectively resolving issues to maintain system functionality.
• Proactively identify opportunities for improvement and innovation, developing new capabilities in response to customer feedback.
• Work closely with cross-functional teams to ensure developed features meet business objectives.
• Engage in continuous improvement and experimentation to enhance feed infrastructure and optimise performance for customers.
  
  

Qualifications and experience needed:

• Bachelor’s degree in Engineering or related field; or equivalent practical experience.
• 3+ years of experience in engineering roles, with a focus on backend systems and customer-facing APIs
• Proficiency in designing and developing consumer-driven APIs, adhering to API-first design principles.
• Familiarity with sales software
• Experience with GraphQL.
• High level knowledge of API security considerations.
• Strong programming skills with the ability to adapt and learn new technologies swiftly.
• Understanding of API documentation standards and frameworks.
• Excellent written communication - including experience documenting APIs.
• Excellent ability to troubleshoot and resolve routine technical issues independently.
• Proven ability to thrive in a fast-paced, entrepreneurial environment, delivering results with minimal supervision.
• Excellent problem-solving and analytical capabilities with a customer-centric approach.
• Strong interpersonal skills and passion for relationship building with internal and external stakeholders.
  
  

What We Offer

• Dynamic working environment in a fast-growing company.
• Collaborative and supportive environment with very little hierarchy.
• Flexible working hours and vacation plans.
• Intellectually challenging work, with a direct impact on company success.