Solutions Consultant

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

In the Solutions Consultant role, you will support Courier Health's go-to-market team and bring an innovative solution to the Life Sciences industry. You will work directly with Sales, Product, and Client Solutions to scope solutions that will meaningfully impact patients' lives. Your enthusiasm and diligence will cement Courier Health's reputation as a best-in-class partner. Your passion for improving the Patient Experience with our solutions will inspire excitement and commitment from future clients.

As Courier Health's first dedicated Solutions Consultant, you will partner with senior stakeholders to build out the function. This role reports into Client Solutions, with a dotted line to Sales, and is based in person in our NYC office.

What You'll Do

• Engage with prospective clients to understand their current Patient Journey and team processes, as well as Patient Support and Access challenges and goals
• Conduct comprehensive needs assessments, including via live Workshops, to design Solutions that align with Client business objectives
• Drill into clients' technology stacks, partner ecosystems, data requirements, and data structures to inform scope and project plan
• Lead compelling product demos to showcase the value of our solutions
• Build Business Value cases, including modeling potential platform ROI
• Partner with Courier Health's Product team to tailor existing features and/or inform new features based on market feedback and trends
• Collaborate with Client Solutions to ensure a smooth transition from sales to onboarding and ensure value generation for our clients
  
  

Qualifications

• High energy and passion for our mission, our clients, and most importantly, the success of their patients
• 5+ years of experience in strategic consulting, client-facing enterprise SaaS account management, enterprise pre-sale value engineering or enterprise solutions consulting
• Familiarity and comfort discussing technical concepts (e.g. CRM architecture, data storage, data pipelines, API configs, joining complex data sets)
• Competitive mindset, motivated to grow our business and brand
• Comfortable and experienced presenting to executives and large groups
• Analytical mindset with extreme attention to detail
• Willingness to travel to client site and conferences
• Bonus: experience in supporting rare disease/specialty pharma clients
  
  

Benefits

• Highly competitive pay, including equity
• Top notch health benefits
• Flexible PTO
• Paid parental leave
• Monthly healthy lifestyle stipend
• Team events and bi-annual off-sites
• Dynamic office with unlimited coffee, snacks, etc.
  
  

The annual salary range for the target level for this role is $130,000 - $180,000 + equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.