Sr Associate Relations Manager

Position: Senior Manager, Associate Relations

Reports to: HRBP &AR Director

Location: Nouria Home Office- Worcester MA

JOB SUMMARY

The Senior Manager Associate Relations is responsible for managing employment risk and Associate Relations (AR) resolutions. This position will ensure the work environment is free from harassment and discrimination and in compliance with all federal, state, and local employment laws and regulations. Responsibilities include but are not limited to implementing strategy; maximizing opportunities for company success; maintaining Nouria Energy’s vision and ensuring exceptional team member experience.

DUTIES AND RESPONSIBILITIES OF THE AR MANAGER:

· Communicate at the leadership level, collaborate across Corporate functions and work with colleagues across business and HR teams.

· Responsible for addressing team member issues as appropriate.

· Manage multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations.

· Provide formal and informal training for management/supervisory staff on DEI, applicable laws; policies and procedures; discipline and discharge; and federal, state, and local laws. Ensure consistency in application of same.

· Organize and facilitate dispute or conflict meetings and responses.

· Provide counseling and guidance to team members on employee relations issues.

· Investigate all team member allegations of discrimination, sexual harassment, or any questionable behavior from intake through closure. Under guidance of leadership, recommend disciplinary action to include verbal, written, and separation.

· Provide guidance, counsel, and instruction for management in the administration of human resources policies and procedures, to include all team member-related items relative to attendance, work performance, discipline, and proper corrective action.

· Administer policies and procedures designed to increase the effectiveness of employee relations and support positive team member working relationships.

· Provide guidance regarding all leave of absences such as ADA, FMLA, PFML, Personal Leave of Absence and other company, state, and federal leaves.

· Oversee short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identify key drivers of success.

· Accountable for the accuracy, confidentiality, and thoroughness of HR policies and procedures, records, and reports.

· Keep informed of all new developments within the department and makes recommendations designed to maximize company success.

· Assist Company legal counsel in preparation of legal defense.

· Create and maintains all required documentation in compliance with state, federal and local regulations, as well as company policy.

· Support implementation of required new hire screening programs & employee hotline. Manage go forward execution.

· Resource and support for Covid-19 related issues as needed.

· Develop compliance tracking for associate training, documentation, and screenings.

Job Requirements:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· 7 -10 years’ experience in AR/investigations required.

o Leadership in associate relations in a retail environment

· Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.

· Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

· Demonstrated experience in developing comprehensive plans to improve associate engagement.

· Language Skills: Ability to read, analyze, interpret, and draft documents, such as policy and procedure manuals, maintenance instructions, and other related documents.

· Ability to effectively present information in one-on-one and group situations.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Strong client relationship management skills and demonstrated experience in developing comprehensive plans to improve team member engagement.

Environmental & Physical Requirements

Office / Sedentary Requirements

· Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and interact with cross functional teams.

Additional Information Regarding Company Job Duties and Job Descriptions

· The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

• · The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.