Sr. Director, Strategic Accounts Management Program Office

This is an excellent opportunity to join a growing biopharma organization! Reporting to the Vice President, Strategic Accounts, this role will be accountable for establishing and developing SAM, Strategic Account Management, as an organizational capability to drive mutual value for the Company and the organized customers. This role will be responsible for driving strategic account excellence and will provide strategic leadership for the development and implementation of above-brand solutions and operational solution strategies to support the Company’s key strategic accounts. The SAM Program Office will lead the solutions and operations team, ensuring seamless integration and optimization of operational strategy with cohesive solution strategy.

A successful SAM Program Office Leader will be a dynamic, experienced individual with distinct ability to

• Lead the development and implementation of SAM Program to embed it as a key organizational capability to drive competitive advantage for the Company
• Lead the development and implementation of SAM program solutions and operational strategy and oversee its execution to ensure alignment with organizational goals driving optimal performance for the Company
• Foster cross-functional collaboration to ensure cohesive execution of solution strategies and operational plans
• Drive continuous improvement in enabling elevation of SAM program solutions capabilities
• Provide expert leadership to support SAM team in the implementation of SAM Program and solutions to drive enhanced growth
• BA/BS Degree required in life science or business
• Minimum of 10 years of successful leadership experience in pharmaceutical/biopharma, leading and coaching both marketing teams and/or operation and customer-facing teams
• Minimum of 10 years of total experience in Key Account management
• Experience in conceptualizing, developing, and implementing innovative solutions to meet the needs of the organization and its customers
• Experience in managing operational solutions and process optimization for healthcare customers
• Strong familiarity with various HIT platforms including EHR modules and patient portals etc. and organized customer operational processes
• Knowledge of US and Global compliance guidelines, laws, and practices
• Strong executive presence and communication skills, with the ability to articulate complex scientific concepts and strategic initiatives to a variety of stakeholders, including C-suite and board-level executives
• Excellent interpersonal skills for effective internal and external collaboration, negotiation, conflict resolution, and consensus-building across diverse cultures and disciplines as well as ability to motivate, influence, and support others
• Proven ability to lead and inspire cross-functional teams, fostering collaboration, creativity, and excellence in execution
• Visionary leadership and a passion for driving positive change, with the ability to inspire and motivate others to achieve ambitious goals and objectives
• Strong business acumen and the ability to think strategically, anticipate market trends, and identify opportunities for growth and innovation
• Ability to think strategically and champion ideas that benefit not only the Organized Customer but the Company as a whole creating mutual value
• Highly proficient in Microsoft; Excel, Word, and PowerPoint
  
  
  

Additional Preferred Experience

• MBA or advanced degree preferred
• Deep understanding of rare disease landscape, including patient journey, market dynamics, and access challenges
• Experience working with large strategic accounts
• Demonstrated record of success in CPG, MedTech, or other high-SAM industry
• Ideally prior consulting experience