Sr. Ops & Development Director, APAC

Sr. Director Ops & Development, APAC

WINGSTOP RESTAURANTS, INC.

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Senior Ops & Development Director will be a key player in the execution of Wingstop’s long term vision. The international division of Wingstop is on a mission to grow 10X.

Key areas of focus for this role will include: best-in-class new market entry execution, successful restaurant growth in existing markets, optimizing store design, pipeline management, operational excellence, equipment innovation & cost optimization driving value to our Brand Partners (via franchisee network). You should be focused on increasing profitability whilst growing a visionary brand across the region. A great candidate for this role will not only provide deep operations and broad business support but also have a proven track record in meeting or exceeding revenue and development targets.

You must be a collaborative and energetic relationship builder with a strategic mindset but a passion for detail and execution.

In essence, you will play a critical role defining and driving the business and brand expansion of Wingstop across the APAC region.

What You’ll Do

• Develop and implement plans to grow market share and increase revenues and profitability in a sustainable manner.
• Lead and inspire an expanding team of Operations, New Market Entry and Real Estate managers. Provide enriching development opportunities for the team allowing the business to exceed its goals and the individual to grow.
• Develop, lead, and provide expertise to the full network of restaurants, in the areas of operations, compliance, brand management, training, sourcing, real estate development, and franchising. Work with other parts of the business / stakeholders to deliver concept design, new product development, and culinary and business insights.
• Create simplicity from complexity; remove blocks and barriers from the organization. Oversee the development (and constant evolution) of standards and tools that are executed in the region. Set appropriate metrics and measure and communicate results.
• Deep dive in to all operational metrics and identify business opportunities.
• Manage a wide range of regional issues with our Brand Partners identifying the root causes and finding creative solutions.
• Alongside Managing Director ensure annual business plans are delivered with a special emphasis on Net New Unit pipeline delivery.
• Ensure hugely impactful and successful New Market Openings with a minimum of 2 countries opening per year across the region.
• Support funnel filling of new Brand Partner opportunities. Support the Managing Director and Global Business Director in selling in the Wingstop commercial opportunity to potential partners.
• Become the Number 2. to the Managing Director and work towards becoming successor to this role.
  
  

Who You Are

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You love working and learning from others and are open minded to all views.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have at least 10 years deep operations / development experience across fast growing international food and beverages business.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. You are able to engage with a raft of different cultures and personalities across multiple businesses.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.

A DAY IN THE LIFE

Role

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.
• Routine need to shift priorities among simultaneous projects. Multi-tasking capability to drive projects whilst supporting Brand Partners, visiting international markets and liaising with the GSC (Global Support Centre) in Dallas.
• High level of international travel predominantly across APAC countries and also the US.
  
  

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.