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Job Description
Our client is looking for a Senior User Research Contractor to help the Risk, Support, & Disputes teams discover new ways to protect and build trust with members. This listing is for a 5-month contract
In this role, you can expect to:
Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health
Work collaboratively with stakeholders from Product Management, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
Develop mixed method research studies that include stakeholders in every step of the process from study concept to insight delivery
Produce research artifacts that are human-readable and concise to inform what we’re learning about members
Act as a champion for high-caliber user advocacy and champion our members first in all decisions.
Qualifications
5+ years of user research experience for mobile consumer products
Quickly and independently designed and executed research studies that have positively impacted both user needs and business metrics
Brought along cross-functional stakeholders throughout your research process and ensured your research has impact
Demonstrated excellent communication and collaboration skills
A natural curiosity for people and what makes them tick
Experience conducting various research methodologies such as survey writing and analysis, user interviews, usability testing, journey mapping, diary studies, etc.
Experience working in a startup environment (high-growth startups a strong plus)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Staffing and Recruiting
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