Sr. UX/UI Designer

About the Company

Net32 is one of the fastest-growing companies in the dental industry. To continue driving that success, Net32 is looking for a Dental Product Category Director to join our growing team.

About the Role

Reporting directly to the Director of E-Commerce, the Senior UX/UI Designer will be responsible for enhancing customer satisfaction through improved usability, accessibility, and delightful user experiences. The Senior UX/UI Designer will work within a cross-functional team to design, prototype, and improve Net32 experiences with different levels of fidelity throughout all phases of the product and CRO launch process. This role will create high-quality designed for complex marketplace features to bring clarity, sophistication, and engaging experiences to Net32’s growing audience. This role will attend regular design rituals where it will be tasked to receive and provide critique and identify opportunities for consistency across the function. The ideal candidate for this position will be customer-obsessed, detail-oriented, and comfortable working on multiple projects in a fast-paced environment.

Responsibilities and Essential Functions

• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Build high-level, detailed storyboards to effectively communicate interaction and design ideas to leadership across the business.
• Organize and structure information effectively to improve findability and discoverability across our websites and applications.
• Conduct user testing of sample applications, websites, and software to assess user experience and ease of design.
• Support cross-functional teams as needed to design and map online surveys for research through various media platforms to gather customer feedback.
• Partner closely with the Marketing and Creative teams to ensure visuals and aesthetics adhere to brand guidelines.
• Work alongside Product Managers and engineers throughout all stages of the production cycle.
• Analyze data to examine website, app, and/or product performance better to understand omnichannel touchpoints and the full digital experience journey.
• Develop and maintain detailed user-interface specifications.
• Consistently research user journeys and behavior to create and evolve the information architecture that increases engagement and loyalty with our brand.
• Help educate the business by sharing knowledge about user-centered design and research methodologies.

Qualifications

• A Bachelor's degree (BA, BS) or equivalent in UX Design, Marketing, or a similar field.
• 5+ years of demonstrated experience as a User Experience Designer, Interaction Designer, Information Architect, or similar role.
• Proficient with visual design programs such as Adobe XD, Adobe Photoshop, Figma, and others.
• Strong understanding of user-centered design principles.
• 5+ years experience and fluency in core design & prototyping tools such as Miro, Figma, Adobe XD, or others.
• 5+ years experience and expert in user experience (UX) principles and strategies to map content and experiences against target persona(s).
• 3+ years experience mapping customer journeys while continuously identifying points of friction and opportunities to enhance each user’s experience.
• 2+ years experience applying scrum to visual or UX design processes.
• Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
• Experience with UX design of complex workflows.
• HTML/CSS/JavaScript experience required.
• Ability to work effectively in a collaborative environment with a startup mentality.
• Strong communication, and interpersonal skills and presentation skills.
• Ability to prioritize and manage multiple projects and high-profile initiatives at once.
• Strong analytical skills and ability to communicate key takeaways through impactful storytelling.
• Experience working with content management systems, including WordPress, Framer, WebFlow, or similar, is preferred but not required.
• Experience in live dental or medical industries is preferred but not required.
• Legally authorized to work in the U.S. without sponsorship.

Telecommuting Requirements

• Ability to keep all company sensitive documents secure.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must have the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-approved high-speed internet connection or leverage an existing high-speed internet service.

Special Working Conditions and Physical Demands

• Work in a remote office environment using a computer for a significant amount of time.
• Must be able to work East Coast core business hours.

ABOUT NET32

Net32 is the leading eCommerce marketplace serving over 53,000 dental professionals as their trusted source for the high-quality supplies needed to deliver extraordinary oral health care to patients. By leveraging digital technologies, Net32 enables dental practices to streamline purchasing across multiple suppliers and manufacturers. Collectively, dental professionals have saved over 50% with Net32, which has helped them improve their practices' profitability while lowering costs for patients every day.

Equal Opportunity Statement

Net32 is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Recruiting Agencies, Please Note: Net32 will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Net32 via email, the Internet, or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Net32. No fee will be paid in the event the candidate is hired by Net32 as a result of the referral or through other means.