At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.
We’re reinventing the ice cream experience by churning each scoop to-order, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area and Los Angeles, we’ve been challenging the status quo from Day 1. And we’re just getting started.
About You
You thrive in a fast-paced, ever-changing environment
You’re a coach who knows when to provide feedback, when to provide direction and when to cheerlead
You’re inspired by and committed to creating uh-mazing experiences AND upholding our mission and values
You’re passionate about food and serving up the world’s best ice cream - ever!
You’re equally comfortable with a whisk as a wrench (kidding… sort of)
Store Manager Responsibilities
Embody the mission and values of Smitten each and every day
Recruit, hire, train, and develop team members who positively contribute to the culture of our company
Meet sales objectives at your shop by managing labor, increasing throughput, and delivering an exceptional scoop of ice cream to all guests
Execute operational tactics to grow the business in a fast-paced environment
Think like an entrepreneur to find solutions that can increase sales, team member engagement, and guest happiness
Hold your team and yourself to the highest product quality standards
Listen to the needs and issues of your team and advocate on their behalf
Coach your team members so that they can grow with the company
Be the day-to-day face of the Smitten brand in your neighborhood by building relationships with guests and local partners
Execute local community marketing programs
Store Manager Requirements
1+ years management experience in the restaurant industry
3+ years experience in retail, quick service, or full-service restaurants
High school diploma or equivalent educational experience
Certified Serv-Safe Food Protection Manager
Able to work various shifts per week and be available weekdays, evenings, and weekends
Able to lift up to 50lbs
Able to stand for up to 10 hours at at time
Able to work up to 50 hours a week
Authorized to work in the United States
Must pass a background check
What We Offer You
An entrepreneurial work environment where you can have an impact on a growing company
Mentors committed to developing you to take on more responsibility within the company
A welcoming and supportive team where diversity and creativity are valued
Competitive pay plus opportunities for stock options and cash bonus
Health, dental, and vision coverage
A complimentary scoop of Smitten Ice Cream with each shift, and discounts on merchandise and ice cream purchases
We are an equal opportunity employer and welcome diversity in the workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records. We encourage individuals from underrepresented groups to apply.
Follow this link to apply to the Store Manager role: https://jobs.lever.co/smittenicecream/a935184b-33d2-4540-be2b-182c9ca9293c?lever-origin=applied&lever-source%5B%5D=upward.net
Check out our other jobs at: www.smittenicecream.com/jobs
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, General Business, and Management
Industries
Online Audio and Video Media, Venture Capital and Private Equity Principals, and Staffing and Recruiting
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