Store Manager, Greenwich

YOUR OPPORTUNITY

Luxury brand seeking an enthusiastic, people-focused, and results-oriented Store Manager to lead our retail team. The Store Manager is responsible for taking ownership of the business by driving sales, providing an interactive experience, monitoring inventory, analyzing business trends, recruiting top talent and training staff, and implementing store operations and processes. This position is onsite at the specified location and reports to the Regional Manager.

YOUR IMPACT

Business Leader

• Drives business through leveraging KPI’s, sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Develops store strategies to optimize profitability.
• Motivates team to achieve sales goals.
• Ensures team demonstrates expert product knowledge to clients.
• Addresses and resolves customer concerns according to company philosophy and standards.
• Upholds luxury clienteling standards to provide the best customer experience.

People Leader

• Exhibits enthusiasm and entrepreneurial spirit to create a positive work environment
• Leads candidate selection process including recruiting and interviewing and ensures all roles are filled in a timely manner with top talent
• Observes and coaches in the moment.
• Mentors team and monitors development, including issuing disciplinary actions and performance reviews.
• Continuously trains team on sales techniques, product knowledge and store operations.
• Enforces employee policies and procedures, including dress code, attendance and punctuality.
• Manages scheduling, timekeeping and payroll.
• Demonstrates effective communication with customers, coworkers and associates.
• Leads by example and positively influences others.
• Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement

Operational Excellence Leader

• Manages store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor, maintaining perfect visual standards, minimizing shrink, and communicating stock needs.
• Ensures adherence to all operational policies and procedures.
• Executes merchandising standards and quickly resolves any store maintenance issues.
• Monitors accurate cash handling including opening and closing procedures, deposits and petty cash.
• Understands organizational objectives and makes decisions that align with company priorities and values.
• Maintains store safety standards.
• Responsible for opening and closing the store.

KEYS FOR SUCCESS

Education:

• High School Diploma/Equivalency Required
• 1-2 years of store leadership experience, preferably with luxury brands
• 3+ years of experience in the luxury retail space

Competencies:

• Knowledge of retail management best practices
• Track record of achieving results
• History of building, leading,motivating, and coaching teams
• Results-Driven: proven ability to understand and drive store profitability through service
• Customer-focused
• Strong leadership critical thinking and problem solving skills
• Passion for luxury product with an appreciation for design
• Entrepreneurial spirit
• Solution-oriented
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality(go the extra mile spirit)
• Excellent communication skills
• Strong attention to detail
• Team-oriented; “win-together” mentality
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs,which includes mornings/evenings, weekends, and holidays

Languages:Foreign Languages a plus

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required-frequently
• Climbing ladders– occasionally
• Routine standing for duration of shift (up to 8 hours)

BENEFITS JUST FOR YOU

We offer a comprehensive range of benefits to our valued associates. Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous employee discount
• Medical, Dental, and Vision insurance
• Paid vacations (16 days a year) and holidays
• A 401k plan with an employer contribution
• Weekly Sales Bonus Structure
• Tax-free commuter benefits
• Employee referral program

OUR COMMITMENT

Our brand is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

DISCLAIMER

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.