Supervisor, Culinary Guest Services

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.

The Supervisor assumes responsibility to manage the shift-to-shift operations of the unit/department to provide high quality and safe patient care in a safe practice environment. The Supervisor aids to develop staff; collaborates with multidisciplinary professionals; and provides service excellence. This individual remains clinically competent in the area of practice and is able to take a direct patient care assignment as needed.

The Supervisor assists the Manager with but not limited to

• Workforce planning;
• Establishing and implementing standards for practice and maintain authority, accountability and responsibility for staff in their area of responsibility;
• The ongoing support and cultivation of a culture of shared decision making;
• Budgeting and planning.
  
  
  

Responsible for the development and implementation of training programs for a five star room service team to deliver gold service standards that are met daily for every patient and guest. The Guest Services Supervisor is responsible for maintaining patient and guest satisfaction on a daily basis. Develops and maintains improvement activities to include, but not limited to, staff training, scheduling, new hire selections, evaluations and payroll. Assists with catered events. The Guest Services Supervisor works in collaboration with the Management team consisting of the Manager, Chef, Supervisor and Dietitians to provide seamless operational coverage for the department throughout the year.

Education

• High School Diploma with ability to read, write, speak and comprehend in order to communicate with fellow team members, clients and patients.
• Associates or Bachelor’ degree in related field preferred Hospitality Management; or Hotel, Restaurant, Institution Management; or Nutrition.
  
  
  

Experience

• 3+ years of supervisory and/or leadership experience in the healthcare setting preferred.
• Experience in guest services/guest relations, customer service, and staff training and education preferred.
  
  
  

Knowledge, Skills, Abilities

• Knowledge of Therapeutic Diets in Healthcare Setting, with basic understanding of extensive food preparation, cooking methods, food allergies and patient meal service.
• Knowledge of CBORD and MICROS systems preferred.
• Demonstrated leadership and interpersonal skills.
• Evidence of customer service commitment in performance of job duties.
• Ability to work effectively under stressful situations.
• Demonstrated oral and written communication skills.
• Ability to function in an independent manner with little or no need for direct supervision.
• Effectively communicates verbally with patients, physicians, visitors, co-workers and supervisors.
• Ability to network with other hospital departments, services and professionals.
• Ability to document data and other information.
• Ability to read and interpret written communication.
• Ability to speak, read, and write the English language.
• Must have experience with and be able to effectively use computers, copiers, multiple-line phone system and wireless devices.
• Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Medical Center.
• Knowledge of human resource laws and regulations as they relate to the management of staff.
  
  
  

License/Certification/Registration

• Within the first year of hire/transfer, must have (or become) certified thru National Restaurant Association ServSafe program, and maintain certification during employment.