Supervisor EMS Communication Center

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Provides daily operations support of emergency communication center operations. Coordinates and monitors services, performance and productivity levels. Participates in incident command structure during major events. Communicates, supports, manages and educates employees.

Principle Responsibilities

Leadership of employees.

• Creates and manages staff work schedules.
• Provides feedback and ongoing development of employees.
• Analyzes performance metrics to identify trends and resolve issues.
• Manages employee training accountability and certification requirements.

Department operations.

• Defines individual and team goals.
• Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures.
• Analyzes and identifies problem areas and adjusts processes and staffing priorities.
• Participates in incident command structure during major events.
• Investigates, documents, reports and resolves concerns, complaints and incidents.

Community public safety.

• May work with community public safety partners and corporate internal and external stakeholders.
• Other duties as assigned.
  
  
  

Required Qualifications

• Associate's or Vocational degree within 36 months of hire
• 2 to 5 years in public safety communications center and
• 0 to 2 years in a leadership position
  
  
  

Preferred Qualifications

• Bachelor's degree Emergency Medical Services
  
  
  

Licenses/Certifications

• FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days and
• FEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days and
• FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 days
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment in accordance with policy
• Emergency Medical Dispatch (EMD) Certification required within 180 days
  
  
  

Physical Demands

Light Work

Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

• Every other weekend
• 12-hour day/evening/night shifts
• Benefit eligible