Supervisor, IT Trainer

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

Overview

The Supervisor, IT Trainer encompasses the responsibilities of the Sr. IT Trainer as well as takes on additional responsibilities for supervising and developing the IT Training Team. The scope of this role is to manage, develop, implement, and maintain training programs related to business critical systems within the organization. This role also includes supervision and development of all IT Trainers. In this role, the Supervisor, IT Trainer will work with IT Leadership, project teams (PM’s, BA’s, BSA’s, etc.), and business units to provide the best possible internal systems training available.

Responsibilities

Essential Functions

• Provides a single point of contact for ConvergeOne IT Training
• Manages, develops, implements, and maintains training programs for the organizations’ critical systems including, but not limited to, Microsoft GP, Microsoft CRM, Alert, Connectwise, and Cisco WebEx
• Leads the development of training materials including User Guides, Reference Guides, Cheat Sheets, Learning Labs, eLearning Tutorials, Quizzes, Training Communications, and Certifications
• Administrates systems and applications required for the execution of IT Training including, but not limited to, Planview, Footprints, SharePoint, LMS, Camtasia, and Snag-It
• Coordinates logistics and conducts training sessions in both web-based and classroom training environments
• Collaborates with the IT Training Manager, Project Managers, and Business Partners to determine training objectives and delivery methods
• Partners with C1 Shared Services Teams, Business Partners, and Vendors to build, develop, and grow relationships vital to the success of the IT Training Team
• Leads all IT Training projects including identifying changes in project scope, potential risks and creating contingency plans
• Captures and reports on IT Training metrics related to training participation and trainer performance
• Prepares and presents IT Training status reports and presentations to IT Leadership and C1 Senior Leadership
• Supervises all IT Trainers, both employees and contractors, ensuring team collaboration and individual development
• Reviews trends and proactively taking actions to identify problems & remove roadblocks for IT Trainers
  
  

Qualifications

Required Qualifications

• Bachelor's degree in IT, Education, Communication or equivalent experience is required
• 4 or more years of experience with the development and/or delivery of technical training courses
• 2 or more years of project management experience is required
• 2 years in a Senior IT Trainer position or equivalent people-leading experience
• Proficient in Microsoft Office (Word, Excel, PPT, Project, Visio, SharePoint) is required
• Experience with Web Conferencing applications, LMS systems, and Video/Recording tools is required
• Comprehensive knowledge of a variety of training concepts, practices, and procedures
• Comprehensive knowledge of project management and business analyst concepts and process improvement methodologies
• Excellent verbal and written communication skills
• Strong Problem Solving, Decision Making, Organizational, & Negotiation Skills Required
• Highly self-motivated and directed with an ability to multi-task
• Strong customer service orientation
  
  

Desired/Preferred Qualifications

• Industry certifications for training and/or technical experience
• PMP Certification
• ITIL Certification
  
  

C1 Benefits

Additional Information

• 401(k) Plan (35% match per dollar up to 10%)
• Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
• HSA + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision
• FSA Plans
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Long Term Disability
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Health Advocate
• Volunteer Time Off
  
  

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$80,000 - $105,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf >

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf