The Support Engineer is the first responder. The Support engineer interfaces with customers to understand and capture issue information in the form of a ticket. When available the agent will provide resolution to routine problems.
Technical Interest
Desktop Proficiency
High Communication Aptitude (verbal and written)
Technical Writing
Fast-Learner, Self-Starter
Responsibilities
In addition to the responsibilities of the Support Engineer given above, the candidate shall maintain intake throughput. The candidate stays in contact with the rest of the organization and monitors demand across the L1 Team to make quick and accurate decisions on how to route tickets from intake and L1 support. The candidate shall supervise the Support Engineer and would have following skills/experience:
Management Experience
Attention to Detail
Handles Ambiguity
Decision-Making Skills
Technical Aptitude
Customer Service Background
Experience: 4-5 years
Interested candidates can send their updated resumes at chandra.jana@agile-techlabs.com
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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